Supervising food preparation, ensuring quality isconsistent with the standard procedureManage and training kitchen staffMonitor stock and place supplier orders as necessary

Ecommerce sales management that require differential attention, ensuring necessary exception actions with the delivery/billing/cancellations/reservations areas. Management of compensation and commercial discounts. Identification of deviations, breaks in processes and opportunities for improvement. Attention to complaints about marketplace purchases, communication with sellers, analysis of communication deviations. Generation of credit notes and making refunds on the web platform of payment… Show more Ecommerce sales management that require differential attention, ensuring necessary exception actions with the delivery/billing/cancellations/reservations areas. Management of compensation and commercial discounts. Identification of deviations, breaks in processes and opportunities for improvement. Attention to complaints about marketplace purchases, communication with sellers, analysis of communication deviations. Generation of credit notes and making refunds on the web platform of payment systems.Purchase management through Mercado Libre; queries, claims and credit notes.Claims management and mediations through Mercado Pago, managing refunds and compensations.Pre and post-sale service for Mercado Libre purchases; analysis of claims and mediations. Show less

My job was to ensure that all orders were systematically processed successfully. I had to identify and resolve any potential CXM issues; cancellation processes, allocations, suspended and pending orders. Coordination and analysis of deviations in the clearance process, working head to head with Supply Chain and the Logistics service.It was also my responsibility to raise IT tickets and manage resolution of any systematic issues causing CXM challenges. KPI’S analysis of monthly processes in… Show more My job was to ensure that all orders were systematically processed successfully. I had to identify and resolve any potential CXM issues; cancellation processes, allocations, suspended and pending orders. Coordination and analysis of deviations in the clearance process, working head to head with Supply Chain and the Logistics service.It was also my responsibility to raise IT tickets and manage resolution of any systematic issues causing CXM challenges. KPI’S analysis of monthly processes in the call center and completeness rate of the differents logistics operators. At the beginning was an addition to the Communication team and I worked developing communication strategies between the E-Commerce sector and the stores. Moreover I redacted the first batch of terms for Google AdWords, redacting content for every product alongside the brands we were selling. Show less

Reconciled cash accurately with every cashier and at the end of every shift/ the day with all the transactions. Monitored inventory stock levels for specific products and evaluate sales trends when making ordering decisions. Ensured an excel customer experience within our buyers and the employees.