Anggih Gumelar Email & Phone Number

South Jakarta, Jakarta, Id

Jakarta, Indonesia

Depok, West Java, Indonesia

Helpdesk/IT Support :- Management System Ticketing Complaint/Request via Servicedesk Plus, CRM, Phone, and Message- Checking Customer Complaints and Requests- Handling Customer Complaints Level 1-2-3- Handling Internal Complaints and Requests (Internal Office Network, Laptop Checking/Repairing, Printer/Scanner Checking, Laptop Service Center Coordination, Internal Data Backup, Operation System and Application Installation)- Monitoring Server, Service and Network Of Customer Or Internal Hosts (Nagios, Ganglia, Cacti, and PRTG)- System Mail Management (Create, Delete, Edit, Grouping Mail, and white/blacklist mail)- Cloud System Management With Opennebula and Google Cloud Platform (Creating, Configuring, Deploying, Deleting, and Troubleshooting)- Internal Network Management (Routers, Switch, Qos, and Access Points)- Linux Server Management (Data Backup & Restore, User Management, Network Config/Troubleshoot, Client Monitoring Config, Folder/File permissions, Application/Utils Installation and Configuration)- WHM & Cpanel Management- Web Server Management (Apache2 and Nginx)- Database Server Management (Mysql, mariadb, phpMyadmin and LDAP)- SSL Management (SSL Order, Certificate Creation, Deploy or Update SSL on Linux and Windows servers)- Office 365 Management for Internal- Check and Perform Daily Customer Database Backup- Installing Operating System (Windows and Linux)- Handling and Checking the Ecentrix Contact Center applicationProject :1. KPU Cpanel MigrationJobdesk :- Backup and Restore database- Troubleshooting Problem after MigrationJunior Engineer (WHm/cPanel)- Customer's WHm/Cpanel Management- Customer's server Management- Troubleshoot and Handling Problem- Create monthly report PerformanceJunior Engineer (AntiVirus)- Customer's AntiVirus Management- Troubleshooting - Create Mounthly report Performance