Agung Retno Email & Phone Number

Prostějov, Olomouc, Czechia

• Responsible for spreading a culture of quality in the work environment.• Applies and uses development methods: risk analysis, process phases, stress testing, FMEA, control plans, contingency plans.• Internally approves prototypes, pre-series, first samples.• Creates development quality documentation.• Defines and creates the criteria for limit samples for customer and serial quality and for other colleagues.• Creates capacity plans.• Defines actions plans in case of non-conformities during development phase.• Defines contingency plans for launching of serial production.• Communicates the quality parameters with customers.• Records customers’ objections to requirements book – laboratory tests, significant features, knowledge of methodology.• Creates control plans and checks that they are implemented.• Approves deviations with customers.• Is responsible for compliance with and acceptance of control means/checking fixtures.

Cilegon, Banten, Indonesia

• Acted as a liaison between the company’s quality department, customers and suppliers in the inspection and release of the product.• Served as the first point of contact with customers on defective or nonconforming products.• Evaluated the cause of the problem and determining if the product is defective or nonconforming to customer specifications.• Investigated the root cause of defective or nonconforming products if it is related to corrosion failure, mechanical properties (tensile, hardness and impact testing), paint properties and Al-Zn coating properties.• Worked closely with production team and suppliers (paint, cold rolled steel, aluminum ingot and zinc ingot suppliers) for corrective action of defective products.

Cilegon, Banten, Indonesia

• Assisted the Quality Manager in establishing, implementing, and maintaining the quality standards and quality control systems.• Monitored and analyzed quality performance.• Conducted training and assessment for quality inspectors.• Reviewed technical documents of raw materials (including code, specification and MSDS).• Ensured that raw materials and final products comply with safety regulations.• Worked closely with suppliers of steel, aluminum ingot, zinc ingot, paint, regarding quality issues.• Collaborated with production team to develop and implement controls and improvements.• Collaborated with production team to investigate quality issue and develop corrective actions.