Agung Saputra Email & Phone Number

Bali, Indonesia

Bali, Indonesia

Bali, Indonesia

Payangan, Gianyar

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.Help plan travel itineraries by suggesting local tourist attractions and places of interest, this can mean booking a hotel room, package, a car rental, airplane tickets or tickets to a show.Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.Ensure to process payments and send the details and confirmation to the guest for guarantee.When issues arise with reservations, ensure that all customer issues are dealt with in a friendly and professional manner, ensuring customer satisfaction at all times.Having a deep and update knowledge on the services selling or promotion.Manage all mails, social media and incoming calls from guest, ensure response and completion of all guest requests and maintain professional relationship and atmosphere at all times.Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same, keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximize sales opportunities.Manage website reservation platform Synxis CRS by SABRE, to make promotion, reporting and coordinate with their Market Manager for any issues if necessary.Ensure booking with revenue and breakdown package on hotel system (VHP) within required to hotel operational procedures.

Sukawati, Gianyar Bali

Providing professionalism and personalized service, having a deep knowledge of all hotel amenitiesMeet guests when they arrive and departure, ensure getting them memorable experience, handling as a personal their transportation if necessary.Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required.Anticipate guest’s needs by learning their preferences, allergies, dislikes, etc. and coordinate with departments required.Serve meals and pour drinks for guests, assess and restock wine and spirit collections as necessary.Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests, keep update on all hotel policies on safety and hygiene

Jl. Ulun Suwi Ii, Singapadu, Gianyar, Bali, 80582

Ensure that all guests receive a warm, friendly and memorable welcome to our guests and to ensure that their needs and expectations are met throughout their stay with us.Provide support in all guest service related functions and keep update with information about services from accommodation to Food and Beverage as well as maintaining an update of our facilities, pricing and promotions in order to advise guests accordingly.Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required.Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to.Ensure that all guest enquiries and complaints are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times.Provide reports to other departments as required, keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximize sales opportunities.Assist Manager with the smooth operation of the accommodation and guest service functions.

Nyuh Kuning Ubud

Greeting guests upon their arrival, assign rooms and perform all check-in and check-out tasks.Inform about payment methods and verify their credit card data, register guests collecting necessary information.Provide information about hotel, available rooms, rates and amenities and answering any questions, recommending activities and ensuring that every single guest has an enjoyable experience at the hotel.Upsell additional facilities and services. Answering any phone calls also have to store any luggage as needed by guests. Have to keep track record of guests and their requests, attention to detailConfirm group reservations and arrange personalized services for VIP customers and event attendees.Respond to clients complaints in a timely and professional manner

Desa Melinggih Kelod, Payangan Gianyar, Bali 80572, Indonesia

Desa Melinggih Kelod, Payangan Gianyar, Bali 80572, Indonesia

For Support OPERA Project.

Desa Melinggih Kelod, Payangan Gianyar, Bali 80572, Indonesia

Batubulan Gianyar, Bali