* PIC of Indoagents - Manage Complaint and Request From Travel Agent* Operational Support for all VAC and ORC Indonesia* Handling all Human Resource Department and GA responsibility

* Lead and Manage Visa Process Arab Saudi* Lead and Manage Biometric Process Umrah and Haji

• Plan and Manage 11 XL Center Store with 3 Supervisor 12 Duty Leader and 30 Customer Service to increase customer satisfaction.• Make a plan to get All XL Center North Region have more visible convenient for the customer • Support Sales Team to Increase Revenue• Create program as a contribution in increasing the company's revenue • Manage Complaint from customer and make sure that Customer Service Solved the problem• Make Plan for all XL Center North Region get Profit.Succeeded improve XL Center North Region as the Best Region in the XL Center Racing 2014 and 2015

• Plan and Manage 5 XL Center Store with 5 Duty Leader and 17 Customer Service to increase customer satisfaction through providing daily and regularly monitoring and supervision.• Support Sales Team to Increase Revenue• Handling Hard Complaint• Manage Stok From All XL Center StoreThe Best Supervisor Nationwide in XL Center Racing 2013 First Phase (Feb – Mei 2014)

• Plan and Manage 10 XL Center Store with 2 Duty Leader and 26 Customer Service to increase customer satisfaction through providing daily and regularly monitoring and supervision.• Support Sales Team to Increase Revenue• Handling Hard Complaint• Manage Stok From All XL Center Store

• Develop and Manage up to 13 customer service with daily and weekly observation• Update Skills and Knowledge all customer service • Manage Stock and reconcile sales XL Center

• Carry out inquiries and solving problem for XL Kita (e-reload outlet)nationwide• Back Up Offline Walk-in Customer Service (XL Center Offline)

• Handling inbound call for Inquiries and complaint