•Act as escalation point for team technical needs, best practices and customer handling guidance•Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team•Proactive daily checks on the customers storage environment,•Advise on operating and maintaining efficient Unity systems to help design and run an Optimized Storage Center environment•Proactively provide guidance on operational efficiencies to maximize ROI•Align Storage Center environment with customer requirements and business needs•Provide proactive analysis of support call history to identify trends and patterns•Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency of the Unity Storage.•Advise on solutions and best practices for meeting capacity and performance requirements•Proactively review log entries with the client and communicate findings to address potential issues•Provide best practice recommendations for system configuration and optimization

1. Work closely with sales in enterprise projects· Meetings with customers.· Answer product related sales and technical questions in a timely manner· Propose and present Dell Enterprise Product (PowerEdge, PowerConnect, EqualLogic, Compellent, PowerVault,Force10) solutions to customers· Monitor and follow-up to close deals 2. Pre-sales support for Dell Enterprise Product (PowerEdge, PowerConnect, EqualLogic, Compellent, PowerVault,Force10) products· Security solution selling to prospects and customers· Competitive analysis. Sell against competition (IBM,HP,EMC,NetApp,Fujitsu,....)· Manage product evaluations and POC (Proof of Concept)· Follow-up on projects· Prospect and customer visit3. Post-sales support for Dell Enterprise Products (PowerEdge, PowerConnect, EqualLogic, Compellent, PowerVault,Force10)· Help distributor/SI with difficult technical problems· Reproduce customer hardware setup and troubleshoot· Escalate post-sales problems to the US headquarters for bugs and firmware limitations· On-site troubleshooting for major problems· Follow-up to problem resolution· Handle escalation case from level 1 Technical Support4. Training· Dell Enterprise Product (PowerEdge, PowerConnect, EqualLogic, Compellent, PowerVault,Force10) certification training· Product and feature training to SI, distributors and resellers· Attend and conduct Webinar on products to ensure knowledge is up-to-date

- Create Material Request- Create Delivery Note,Transfer Note and Manual Note- Monitoring Delivery status from Warehouse to Site or site to Warehouse and Warehouse to Warehouse.- Reject Delivery Note,Transfer Note and Manual Note- Handle project for PT Hutchison CP Telecommunications XL Axis, Icon Plus and Transdata- Handle billing payment for transportation to Logistic Serive Provider (IMS and DHL)- Handle community issue- Do stock count for every warehouse.- Communicate with Huawei headquarter about issue problem.

- Handle NetApp Storage Product (NAS and SAN)- Connect storage to all platforms ( Windows, Linux, Unix, Solaris, HP-UX, VmWare)- Set First Installation- Set Network File Sharing (NAS) using CIFS or NFS and join domain plus set permission.- Set LUN for Database Server (Oracle, SQL ,Microsoft Exchange) using Fibre Channel (FC) or IPSAN (iSCSI)- Set Disaster Recovery (synchronous and asyncronous) - Set Backup and Restore data using snapshot- Migration data- Create cloning volume for development- POC Product (NetApp Storage)- Help customer to handle troubleshooting problem

- Maintenance server (daily, weekly, monthly)- Backup data- Update patch (daily, weekly)- Firewall security- Upload manual patch to website- Update antivirus n security- Setting offline server (at exhibition)- Rollback data- Installing Windows, Linux- Handle user problem and resolve that problem- Handle exhibition in Indonesia- Handle trouble shooting hardware and software - Lan setting