Responsible for Day to Day Operations of Outlets (F&B & Hotels)

Ground Revenue Manager ( West Java Area )Hotel Manager ( The Regia Tambun - Bekasi - Oct 2022 - Mar 2023 ) :Property Opening/ Launching Related preparationsMonitored & Evaluate daily/ weekly property’s performance Monthly Reconciliation ( P&L Meeting & Evaluations )Audit & Training properties accordance on Central standardization & Policies

Business Developement ( West Java Area ) : Create Monthly strategy & Business plan accordance with Central policiesPerformed new properties acquisitionMonitored & Evaluate first trimester of new acquisition property’s performance

Head of Business Operations

Responsible for smooth operations of OYO Properties ( Hotel Opening to Day-to-Day Operations ) to ensure the maximum guest satisfaction in term of the hotel products, services & facilities.> Properties Opening/ Launching & Related – responsible for all properties preparations related (Properties Standarization/ Agreement & Owner Related/ Properties Staff Training related).> Day-In & Day-Out – support properties day to day operation smoothness with direct visit and/or by phone/ group communication.> NPS (Net Promoter Score) – gauge the loyalty of properties customer relationships, serves as alternative customer satisfaction feedback on OTA (OnLine Travel Agents) & OYO Apps.> Monthly Reconciliation – monthly finance reconciliation with properties owner.> Audit & Training – conduct random properties Audit (properties facilities/ Reportings/ Guest Satisfactions based on standardization) & operational Trainings related.> Others Task required by Hub-Region / Central.

Fully Responsible for smooth operations of Room Division ( Front Office, Housekeeping & Laundry ) to ensure the maximum guest satisfaction in term of the hotel products, services & facilities.> Oversee Rooms & Related - responsibilities include being accountable for such areas as front desk/night audit, concierge, housekeeping and laundry. Ensure a safe & comfortable guest environment, as well as a positive guest & employee experiences.> Walk the Talk – get out & inspect the areas responsible for.  Identify departments that deserve corrections as well as those areas that need training, maintenance, or some other improvement.  While out, talk to guests & to staff to ensure all is going as it should, actively listening for where we can help / improve the experiences.  Know the team situation & condition.> Be a Finance Guru – set the standards, policies, procedures & then keep a pulse on operational and financial performance.  Actively participate in the budget process.  Be proactive vs. simply reactive to ensure room division areas are accurately forecasting for optimal staff & supply levels and at the same time maximizing profit, all the way while delivering an exceptional guest experience.> Conduct property rounds & prepare the Manager on Duty Report when needed.

Primarily responsible for seeing the well being of the hotel and its guests during the duty/night time & Ensures the smooth and efficient operation of the hotel during the duty/night time.Handle walked guests, guest concerns & resolve any problems experienced by guests or visitors in the absence of the relevant managers.Be fully conversant with all statutory fire, legal, bomb, health & safety procedures & to take control in the event of an emergency.Ensure the security of the hotel, it's guest and visitors through regular checks and patrols throughout the duty/night time in conjunction with set procedures.Meet and escort all arriving VIP’s during duty/night time ensuring that their needs are satisfied.Report any loss or damage to Hotel, guests or staff assets on the appropriate incident report form.Conduct property rounds and prepare the Manager on Duty Report.

Assist in day to day finance operations, primarily responsible for computing, recording, collecting, analyzing & verifying numerical revenue data related for use in maintaining accounting records of the financial operations of the hotel. Supervise all outlet revenue Cashiers & responsible for generating bills & collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies & procedures. Also Assist the finance manager in directing the financial activities of the hotel.

Responsible for the entire credit granting process, bill collection, including the consistent application of a credit policy. Also manage and ensure that the hotel achieves optimum performance & achieves the required credit targets. Periodic credit reviews of existing customers & the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks & guest satisfaction. Responds in a professional & courteous manner to guests by providing accurate & timely information & services. Also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

M-Gallery - The Phoenix Hotel Yogyakarta ( ACCOR ) - Yogyakarta, Indonesia :Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status & identifies how long the guest will stay. Helps guests complete registration cards & assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment & follows established credit-checking procedures. Places guest & room information in the appropriate front desk racks & communicates this information to the appropriate hotel personnel.