Agus Supriyanto Email and Phone Number

• Workflow Understanding: Overseeing the New Business and Major teams, with a deep grasp of operational workflows to ensure processes run smoothly.• Service and Server Reset: Conducting service or server resets as needed to maintain system stability.• Case Replication: Replicating production cases to UAT for efficient issue resolution before production deployment.• Deployment Oversight: Monitoring deployment, TVT, and BVT, coordinating with dev teams and users to prevent errors in production.• End-of-Month Standby: On standby from 07:00 to midnight during month-end closing to ensure system functionality.• Production Issue Coordination: Coordinating with teams to address production issues and finding mitigation solutions if deployment timing is a constraint.• Daily Monitoring: Monitoring user websites and services daily to ensure optimal performance.• Bulk Decision Making: Making bulk decisions to expedite operational processes and meet user needs.• Production Case Debugging: Debugging and analyzing production cases to identify and fix errors.• Ticket and Jira Management: Creating and managing production issue tickets and Jira issues for effective problem resolution.• Change Management: Reviewing updates for production implementation to avoid introducing new risks.• System Performance Improvement: Analyzing performance and stability to identify and implement enhancements.• Cross-Team Coordination: Working with development, operations, and user teams to resolve issues promptly.• Performance Reporting: Creating reports on operational status, incidents, and solutions for decision-making and planning.• Intern Mentorship: Guiding interns in production support for New Business and Major, teaching them about support tasks and daily production cases.• Weekend Monitoring: Managing weekend server patching schedules, performing BVT to ensure weekday stability, and coordinating with teams if issues arise.

• Workflow Understanding: Having a deep understanding of the operational workflow of the system and ensuring that the processes run as planned.• Service Reset: Performing service resets when necessary to ensure the smooth operation of the system• Secure Deployment: Maintaining precision and caution when deploying from the UAT (User Acceptance Testing) environment to production, minimizing the risk of disruptions.• End-of-Month Standby: Being on standby during the end-of-month period, starting from 07:00 until midnight, to ensure smooth operations during this critical period.• Workflow Checks: Routinely checking operational workflows and detecting changes that do not align with the established workflow.• Deployment Team Coordination: Acting as an efficient intermediary with the deployment team in case of discrepancies in the workflow that could affect system performance.• Bug Reporting: Detecting and promptly reporting any bugs or issues affecting the system, ensuring quick responses and effective resolutions.

• I have developed a profound insight into the world of Artificial Intelligence using the Python programming language. My learning journey has encompassed exploring various AI domains such as Machine Learning, Natural Language Processing, and Data Science.• I am enthusiastic about my recent project, "Smart Attend," an application involving Computer Vision that enables the camera system to detect and identify individuals with precision. This project serves as a tangible example of how AI technology can be applied to practical solutions in monitoring and attendance tracking.• I am deeply passionate about continuing to explore the potential of AI and contributing to the development of technology that can have a positive impact across various industries. I am open to opportunities for collaboration and further learning.