● Managing production issues with a collaborative approach alongside interdisciplinary teams, ensuring operational continuity and minimizing downtime.● Coordinating responses to critical incidents, prioritizing issues impacting key areas like Payroll, HR, and Commissions, to deliver swift and effective solutions.● Supervising the implementation of new integrations, ensuring that HR, Payroll, and Benefits systems are deployed smoothly and aligned with business requirements.● Facilitating project review meetings, ensuring transparent communication between stakeholders and technical teams to align expectations and outcomes.● Managing risks and escalating issues that could impact the project scope, implementing mitigation plans to avoid delays and deviations.● Optimizing test execution and defect tracking, ensuring quick and effective error correction in new functionalities or integrations.

● Designing and executing integrations between key systems like HR, Payroll, ATS, and SuccessFactors, ensuring smooth and effective interoperability across the organization.● Reviewing and managing integrations for Payroll, HR, Benefits, Commissions, and eTime departments, ensuring that processes align with each area’s specific needs.● Developing detailed data mappings, ensuring that integrations meet both technical and business requirements.● Coordinating and executing UAT to validate that the implemented solutions meet functional and technical requirements.● Resolving production issues, proactively managing incidents in key areas such as Payroll, HR, Benefits, Commissions, and eTime.● Implementing automation initiatives to optimize processes, reducing manual intervention and errors.

● Led the implementation and adoption of an ATS system, ensuring its seamless integration with the company’s existing systems.● Designed and optimized recruitment processes, creating internal workflows that improved efficiency and facilitated candidate management.● Collaborated closely with HR teams to understand their needs and align technological solutions with business objectives.● Managed organizational change, ensuring proper training for teams and a smooth transition without operational disruptions.

● Interpreted and gathered user and management requirements, ensuring a clear understanding of business needs.● Created and improved functional documentation, ensuring that workflows and requirements were well-defined for the development team.● Collaborated closely with Product Managers and Product Owners, aligning product priorities with business objectives.Effectively interacted with key stakeholders, including both technical and non-technical teams, to ensure smooth communication and the fulfillment of expectations.● Registered, analyzed, and diagnosed incidents, prioritizing operational continuity and minimizing downtime.● Performed functional tests and tracked results to validate that implemented solutions met user requirements.● Participated in sprint planning within an agile framework, ensuring that user stories were well-defined and prioritized.● Analyzed existing processes and suggested improvements, seeking opportunities to automate or make workflows more efficient.

● Conducted functional analysis and design of banking processes, ensuring that solutions met financial sector requirements and current regulations.● Defended and discussed analysis hours in project management, ensuring that estimates aligned with business needs.● Analyzed and created banking processes, optimizing key workflows and improving operational efficiency.● Actively participated in business meetings and compliance discussions, aligning technological developments with banking regulations and policies.● Provided continuous support in production and pre-production environments, analyzing and implementing improvements to ensure the quality and stability of delivered products.● Monitored and evaluated risks in the implementation of banking processes, proposing preventive solutions to avoid interruptions or operational failures.

● Managed end-to-end dropshipping operations, from product planning to delivery, overseeing the onboarding and integration of new vendors.● Handled integrations and automations between dropshipping systems and vendors, ensuring smooth onboarding and configuration processes.● Monitored real-time pricing for a catalog of over 5,000 products, working closely with the IT team to enhance integrations and improve system accuracy.● Coordinated vendor onboarding, configuration, and testing, ensuring a seamless transition into the system and proper functioning of integrations.● Trained clients and vendors in using the tools and products, ensuring efficient adoption and maximizing the platform's benefits.● Implemented sales clinics designed to optimize the use of tools, improve vendor operational efficiency, and refine pricing strategies.● Identified and executed opportunities for business expansion by introducing new product lines and contributing to the company’s growth.● Managed client relationships, maintaining regular interaction with over 50 key clients, consistently meeting and exceeding their expectations and needs.

● Led full e-commerce operations for a leading online retail brand, managing the entire digital sales pipeline from order creation to final delivery, ensuring a smooth and efficient workflow.● Supervised a team of 7 people, optimizing task assignments to guarantee that each stage of the sales process, from order placement to fulfillment, was executed seamlessly.● Implemented continuous improvements in operational processes, reducing order processing times and increasing efficiency in managing orders, leading to a significant reduction in operational errors.● Developed and monitored key performance indicators (KPIs) to assess team performance and the efficiency of the sales process, using data-driven insights to make informed decisions and continuously improve operations.● Effectively managed customer experience by swiftly responding to inquiries, complaints, and feedback, ensuring high levels of customer satisfaction and enhancing the brand’s reputation.● Monitored real-time order fulfillment, ensuring that every order was processed and shipped on time, minimizing delays and ensuring high quality in each customer interaction with the platform.● Collaborated with key departments such as marketing, logistics, and customer service to ensure that promotional campaigns were aligned with fulfillment capabilities and business goals.● Introduced technologies and automation in critical areas of the sales pipeline, optimizing workflows and reducing the reliance on manual processes.

● Led the entire e-commerce sales operation on Mercado Libre, managing a multidisciplinary team consisting of sales, customer service, and logistics to maximize efficiency and achieve outstanding results.● Implemented personalized sales strategies aimed at improving conversion rates and optimizing the visibility of products on the Mercado Libre platform.● Supervised the customer response team, ensuring timely resolution of inquiries and claims in accordance with Mercado Libre standards, which resulted in improved customer satisfaction.● Managed the complete logistics and fulfillment process, coordinating with suppliers to ensure the timely delivery of products, significantly reducing dispatch times.Proactively analyzed and resolved customer claims, developing solutions that enhanced customer retention and minimized product returns.● Collaborated on optimizing internal operational processes and enhancing the use of digital tools, leading to a marked increase in internal efficiency.● Continuously monitored the performance of sales operations, adjusting strategies based on data insights to maintain competitive edge and ensure business growth.

● Optimized and streamlined sales workflows, ensuring that sales strategies were closely aligned with the company’s overall business objectives.● Conducted in-depth analysis of sales data to identify process bottlenecks, implementing best practices to increase efficiency and collaborating with sales teams to refine operational processes.● Led continuous improvement initiatives, regularly evaluating and updating sales tools and methodologies to ensure ongoing improvements in the efficiency of sales operations.● Spearheaded the implementation of new sales technologies, automating repetitive tasks and enhancing the management of the sales pipeline, significantly improving workflow efficiency.● Developed and designed key performance indicators (KPIs) to measure the success of sales processes, generating detailed reports to support strategic decision-making.● Fostered cross-departmental collaboration, ensuring seamless integration of sales with other key areas, including marketing, operations, and customer service, to create a more cohesive and efficient operational framework.● Successfully implemented changes that drove operational improvements and facilitated stronger alignment between sales initiatives and the company’s broader business strategy.