Agustina Russo Email & Phone Number

Spain

Barcelona, Catalonia, Spain

Responsible for planning and executing CSR actions and activations at Brunch Electronik Bcn, Brunch Electronik Madrid, OffSónar and Hivernacle Pop Up Club BCN.

Barcelona, Catalonia, Spain

• Proactively analyzing and optimizing customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure customers’ objectives are met, from making recommendations on target audiences to proving ROI through campaign insights. • Managing all end-to-end aspects of the customers’ media campaigns including targeting, implementation, optimization, and reporting. • Applying technology to drive performance-oriented and customers’ objectives-based marketing solutions • Advising customers on creative and content quality and development, leveraging marketing expertise to maximize performance and delivery.• Preparing weekly, monthly and quarterly marketing campaign reports and performance trends to inform all stakeholders.• Set and implement marketing campaigns reaching all the specifications required by the client. •Achieving client's required KPI and drivers: proudly maintained an overall Quality Standards Adoption of 100% since joining the project.

Barcelona, Cataluña, España

•In-depth technical support for client’s products and services.•Tracking, investigating, and reporting bugs, constantly communicatingwith the engineering team.•Monitoring all open queries in queue.•Personalised follow-up of customers’ incidents, proactively updating customers with status and resolution progress.•Mentoring Tier 1 agents with solving basic troubleshooting.•Delivering workshops to other agents.•Achieving client's required KPI and drivers: proudly maintained an overall Quality Standards Adoption of 98% since joining the project.

Barcelona, Cataluña

• Taking incoming user requests via telephone, loging call details onto case management systems and providing response and resolution within SLA to customer.• Proactively updating customers with status and resolution progress.• Escalating potential service issues to the appropriate level.• Full understanding and compliance of company processes and contractual obligations.

Barcelona, Cataluña / Catalunya, España

• Ensuring prompt and accurate anwers to clients’ queries regarding their media assets, ensuring proper rerouting to production.• Directly assisting the Senior Account Manager on account’s needs and new projects implementation.• Providing after-sale support to maximize customer loyalty.• Suggesting tailored company services to maximize client satisfaction.• Responding to and solving complaints, managing an incidents database.

Barcelona, Cataluña / Catalunya, España

• Identifying and troubleshooting issues accordingly using available resources and according to target KPIs.• Providing professional, prompt, and friendly client support by listening to clients and responding in a way that exceeds their expectations.• Responding to inquiries and handling client escalations by telephone, email, and live chat.• Following up on customers' needs and satisfaction levels.• Having a full understanding of company processes and maintaining contractual obligations.

Buenos Aires, Argentina

• Developing content strategy aligned with short-term and long-term marketing targets.• Creating editorial calendars and ensuring the content team is on board.• Reporting to the client or senior stakeholders on progress, primarily from the food and beverages industry.• Assisting in content creation productions.• Editing and proofreading Copywrite.• Evaluating and investigating new commercial opportunities.

Buenos Aires, Argentina

• Ensuring compliance with the standards, parameters, and regulations established by the local Ministry of Education. • Developing files and documents organizational schemes and systems. • Planning and scheduling meetings and conferences. • Preparing reports by collecting and analyzing information, working in close collaboration across internal teams.• Front desk manager and receptionist. • Completing preventive maintenance requirements.

Search Engine Marketing, Social Media And Analytics

Bachillerato Especializado En Ciencias Físico-Matemáticas Con Intensificación En Idioma Extranjero, Philosophy