Agustina Antelo Email & Phone Number

Montevideo, Uy

Calgary, Alberta, Canada

As a Talent Acquisition Partner at Neo Financial, I specialize in recruiting top talent for both high-volume and senior specialized roles. Since joining the People team, I've successfully filled over 130 positions across five business areas. I manage the full recruitment lifecycle, from job postings to offer letters, and have been instrumental in optimizing our hiring processes. Additionally, I’m one of four People Team members trained in total rewards, covering payroll, benefits, and equity.

Calgary, Alberta, Canada

Recognized as a high performer within two months for exceptional customer service and problem-solving skills, I resolved 40+ customer inquiries daily across phone, chat, and email. Consistently maintained a weekly QA 'high performer' score and received 5-star customer reviews. Since January 2023, I’ve supported the Customer Onboarding and Financial Crimes teams, reviewing 80+ applications/alerts daily for fraud prevention, all while maintaining a 5-minute SLA.

Calgary, Alberta, Canada

Facilitated an interactive learning environment, encouraging active participation and engagement to help tutees achieve their personal academic goals.Demonstrated empathy and effective communication to create a supportive and motivating atmosphere for tutees while reviewing course concepts.

Montevideo, Uruguay

Alorica is a global customer service provider with 100,000+ employees operating in 17 countries. It handles over 2 billion customer interactions annually, serving major industries such as tech, healthcare, and retail.As a Quality Assurance Analyst, I audited 125+ weekly customer interactions, focusing on 10 KPIs to enhance customer satisfaction for a global retail client. I provided actionable feedback to managers and created confidential 5-week action plans, improving team performance by… Show more Alorica is a global customer service provider with 100,000+ employees operating in 17 countries. It handles over 2 billion customer interactions annually, serving major industries such as tech, healthcare, and retail.As a Quality Assurance Analyst, I audited 125+ weekly customer interactions, focusing on 10 KPIs to enhance customer satisfaction for a global retail client. I provided actionable feedback to managers and created confidential 5-week action plans, improving team performance by 20%. Additionally, I facilitated the onboarding of 150+ new hires, boosting their performance by 30%, and represented the company in weekly client meetings to address key performance areas. Show less

Montevideo, Uruguay

Transitioned into the position temporarily to support company changes while simultaneously onboarding a QA Analyst. Led a team of 20 employees, managing their performance, creating 5 week action plans, and offering administrative support (reported payroll, leaves, vacation, progressive discipline processes).Conducted weekly one-on-one sessions with a team of 20 employees, providing constructive feedback on performance, addressing incorrect behaviour, and fostering a positive work… Show more Transitioned into the position temporarily to support company changes while simultaneously onboarding a QA Analyst. Led a team of 20 employees, managing their performance, creating 5 week action plans, and offering administrative support (reported payroll, leaves, vacation, progressive discipline processes).Conducted weekly one-on-one sessions with a team of 20 employees, providing constructive feedback on performance, addressing incorrect behaviour, and fostering a positive work environment.Managed administrative tasks, including payroll and leave requests, ensuring accurate and timely processing. Show less

Montevideo, Uruguay

As a Quality Assurance Analyst, I audited 125+ weekly customer interactions, focusing on 10 KPIs to enhance customer satisfaction. I provided actionable feedback to managers, improving team performance by 20%. Additionally, I represented the company in weekly client meetings to address key performance areas.

Montevideo, Uruguay

Assisted Team Managers in daily operational tasks, including monitoring incoming call volume, organizing employee breaks, and reporting staffing needs.Ensured timely completion of pending customer follow-ups, contributing to efficient customer service operations.Assisted representatives with customer issues by answering policy and procedure questions and advising on best practices.

Montevideo, Uruguay

Onboarded and trained 25 new employees by providing the tools and knowledge required for the role of Customer Service Representative and supported them during the first weeks on the job while they gained hands-on experience.

Montevideo, Uruguay

Business Administration Diploma, Human Resources Major, 3.9 Gpa

Chosen as Valedictorian for the Chiu School of Business.

Traductora Publica, Language Interpretation And Translation