Agustin Curio Email & Phone Number

Buenos Aires Province, Argentina

Buenos Aires Province, Argentina

Logistics Coordinator Leader in charge of a 7 operators team• Development, execution, automation and optimization of internal procedures of the area, identifying opportunities to improve productivity • Analytics & KPI to provide valuable individual and team information to ensure the achievement of the objectives set within the area.• Development and maintenance of a solid training process for new agents.

Buenos Aires (Província), Argentina

Organization and coordination of goods transportationTasks and Responsibilities• Maintain strong relationships with suppliers, carriers, and customers.• Negotiate rates and service conditions with transportation and storage providers.• Manage the required documentation to ensure all logistics operations comply with regulations and other legal requirements.• Prepare periodic reports on the status of shipments, inventories, and other logistics aspects.• Resolve incidents and issues in the logistics process.Skills and Competencies• Logistics inventory management software.• Data analytics for logistics process improvements to increase efficiency and reduce costs.• Excellent verbal and written communication skills to interact with suppliers, customers, and internal teams.• Manage multiple tasks and projects based on company needs.

Buenos Aires

Contact center Customer Service Supervisor in charge of a hybrid team of 14 operators • Leader in development, execution, automation and optimization of internal procedures of the area, identifying opportunities to improve productivity • Contribution to the company's internal knowledge base • Analytics & KPI to provide valuable individual and team information to ensure the achievement of the objectives set within the area. • Accompany, motivate and maintain team morale by covering their needs, ensuring that they have the necessary resources and support to achieve their objectives. • Development and maintenance of a solid training process for new agents. • Creation and maintenance of schedules, hiring new agents.

Buenos Aires, Argentina

Customer care operator in contact center in charge of managing customer queries and complaints • Test, replicate and escalate failures in the operation of the systems to the corresponding departments and track them. • Transaction management of the different payment gateways (electronic payments). • Responsible for managing queries and complaints through support tickets, working together with other areas if necessary to address the problems that arise and search for joint solutions. • User database management (AMD)