Agustin Curio Email & Phone Number

Buenos Aires Province, Argentina

• Logistics Coordinator Leader in charge of a 7 operators team
• Development, execution, automation and optimization of internal procedures of the area, identifying opportunities to improve productivity
• Analytics & KPI to provide valuable individual and team information to ensure the achievement of the objectives set within the area.
• Development and maintenance of a solid training process for new agents.

Buenos Aires (província), Argentina

• Organization and coordination of goods transportationTasks and Responsibilities
• Maintain strong relationships with suppliers, carriers, and customers.
• Negotiate rates and service conditions with transportation and storage providers.
• Manage the required documentation to ensure all logistics operations comply with regulations and other legal requirements.
• Prepare periodic reports on the status of shipments, inventories, and other logistics aspects.
• Resolve incidents and issues in the logistics process.Skills and Competencies

Buenos Aires

• Contact center Customer Service Supervisor in charge of a hybrid team of 14 operators
• Leader in development, execution, automation and optimization of internal procedures of the area, identifying opportunities to improve productivity
• Contribution to the company's internal knowledge base
• Analytics & KPI to provide valuable individual and team information to ensure the achievement of the objectives set within the area.
• Accompany, motivate and maintain team morale by covering their needs, ensuring that they have the necessary resources and support to achieve their objectives.
• Development and maintenance of a solid training process for new agents.

Buenos Aires, Argentina

• Customer care operator in contact center in charge of managing customer queries and complaints
• Test, replicate and escalate failures in the operation of the systems to the corresponding departments and track them.
• Transaction management of the different payment gateways (electronic payments).
• Responsible for managing queries and complaints through support tickets, working together with other areas if necessary to address the problems that arise and search for joint solutions.
• User database management (AMD)