Agustin Damian Martinez Ramirez Email & Phone Number

Buenos Aires Province, Argentina

- Led training sessions for the Support team (15 members) on identifying suspicious patterns in stores, transactions, and security-blocked withdrawals, achieving a 20% reduction in inquiries to the Risk team within a month.- Automated the chargeback documentation submission process, improving successful chargebacks by 15 percentage points by eliminating.

- Specialized support involving cases related to suspicious transactions, security-blocked withdrawals, chargebacks, and KYC.- Provided feedback to the product team on improvement opportunities and platform bugs.- Customer support for merchants in the Success portfolio.

I provide support to stores with various technical issues, ranging from design changes (applying CSS/JS) to a thorough analysis of movements using Tableau/Amplitude. Additionally, I maintain daily contact with the product team to follow up on issues and problems within the platform.

I founded and led a marketing agency where, together with my team of 5 people, we boosted businesses by implementing a sales funnel on social media, primarily on Instagram, by utilizing organic content (reels, posts, and stories) and paid advertising

Reception of supplies for the finishing of advertising and construction products, delivery of invoices and contact with suppliers in a family business.

Licenciatura En Estadística Y Ciencia De Datos

Técnico, Electrónica

Technical School with a specialization in Electronics, covering subjects ranging from servers/networks to industrial electronics. Escuela.