Agustine Hernandez Email & Phone Number

Fontana, California, United States

Fontana, Ca

City Of Industry, California

Corona, California

Support the dealership by managing the field service technicians to service/repair all rental fleet and customer owned machines on a daily bases by urgency of service needed. Manage WIP report to assure prompt and accurate billing. Manage Preventative Maintenance Program for all rental fleet and customer owned units. Collaborated and communicated with management, sales force, rental department, service department and customers on status of on-going work orders, repairs and quotes with detailed accuracy. Developed Preventative Maintenance Program to manage 12 million in rental fleet and over 150 customer owned units which lead to an increase of billable work performed in the field. Streamlined policies and procedures of the daily tasks for the department resulting in the increase of the technicians efficiencies.

Corona

Provided dealership support for full produce line of equipment including, Doosan, Ingersoll Rand and La Bounty. Efficiently managed the daily operations of the dealerships service department with a sense of urgency. Management of all employees’ work in progress, scheduled field or assignedshop jobs, oversee WIP report, warranty claims, rental check out/in, PDI of new and soldequipment. Collaborated and communicated with management, sales force, warrantydepartment, Volvo factory and customers on status of on-going work orders, repairs and quotes.* Implemented new or nonexistent policies and procedures for the department’s safetyprogram. This consisted of a monthly safety meeting program, bi-annual fire drill,yearly crane certification, forklift certification, business plan, DOT/driver logs andrecords.* Increased the volume of billable work performed by providing Care Inspections andPM services for customer owned equipment.* Sizeable impact in the reduction of shop and outside labor expenses by changing ornegotiating hazardous waste disposal, mobile repairs, and shop supply vendors.* Review all warranty and good will claims for detailed accuracy.*Streamlined policies and procedures of the daily tasks for the department resulting inthe increase of the technicians efficiencies.* Problem solving by collaborating with other departments to correct center issues.* Support technicians with product updates and technical courses. Manage assignedonline courses and enroll technicians into instructor lead courses.* Met and/or exceeded monthly P&L forecast from 2012 thru 2013 by cutting expensecost.* Improved the culture in the department by developing and implementing team work.

Riverside

Working as part of a highly professional team in a supportive environment. Accountable forlarge dirt and compaction equipment rental branch of 8 million in fleet. Responsible forplanning, organizing, mobilization, implementing company rental procedures. Managing andoverseeing all rental contracts, equipment maintenance.* Developing and administering policies of rental contracts, maintaining, and submittingdaily, weekly, monthly inspection reports and records as required by the customer andcompany owner.* Putting together a development plan to improve quality & service* Supported and coordinated with sales staff, mechanics, and drivers to provide customersquality service on a timely manner* Manage invoicing and billing processes* Helped to increased rental revenue and ancillary charges on a monthly basis.* Created and established Work Order policies to better track customer damages needed tobe billed back. This in turned helped get a better control of parts inventory and spendingon repairs.

Fontana / La Mirada

Provided high-level management support for staff of 26 and 11 million in rental inventory. Managed operations and driving sales force in generating branch revenue goals which surpassed four consecutive quarters and was awarded largest profit margin achieved in western region in 2007. Budgeting and maintaining branch operations and decrease of staff turn over.Perform a variety essential task. Addressing inquiries of current as well as potential sales and rentals, communicating with clients and staff regarding initiatives, and maintaining a solid profit margin. Collaborated with other branch manager to oversee sales representative territories and inter company sales and rental disputes. Increased branch revenue by enforcing and maintain all company, procedures and guidelines. Reduced company expenses by identifying cost-effective changes such as fuel expense, staffs hourly time management, negotiating re-rental rates as well as outside haulers. Coordinating and dispatching of staff for all projects and daily tasks required. Coordinating with customers, sales representatives, mechanics, and drivers to provide customers quality service on a timely manner. On occasions coordinating deliveries for temporary or replacement purposes of equipment to customers’ onsite project. Managing staff to provide customer service skills as per company guidelines and guarantees. Manage invoicing and billing processes. Successfully provided and managed monthly payroll, budgeting, profit and loss, and sales expense reports. Recognition of downsizing fleet and coordinating to reconcile fleet inventory.

Business Administration And Management, General

Certificate, Business Administration And Management, General

Diploma, General Studies, 12

Activities and Societies: Track & Field, Pole Vaulting.