Agustin Patiño Email & Phone Number

Buenos Aires

Resource Management: Managing the company's resources, including development teams, administrative staff, and financial assets, to optimize operational efficiency. Policy and Procedure Implementation: Collaborating closely with other company leaders to establish operating policies and procedures that enhance company efficiency and effectiveness. Quality Assurance: Overseeing the quality control of software products, ensuring they meet the required quality standards. Client-Centric Approach: Working closely with the sales team and customers to understand their needs and ensure effective solutions. Strategic Growth: Developing long-term growth strategies for the company, including service expansion and client acquisition, to ensure sustainable growth.

Project Team Leadership: Effectively managed cross-functional project teams and resources to ensure projects were completed on schedule and within budget. Client Collaboration: Worked closely with clients to understand their specific needs, expectations, and project requirements, leading to high levels of client satisfaction. Process Optimization: Implemented process improvements that streamlined project workflows, resulting in increased efficiency and cost savings. Creative Problem-Solving: Identified and resolved project-related challenges using innovative and effective solutions, which had a positive impact on project outcomes. Relationship Building: Established and maintained strong client and stakeholder relationships, consistently delivering win-win results for all parties involved. Leadership by Example: Demonstrated leadership by setting an example for my team, fostering a culture of commitment and excellence

Buenos Aires, Argentina

As the Delivery Director at Intive, I provided strategic solutions for some of the organization's top accounts, driving transformation through scalable operations and the design of governance structures and processes. My key responsibilities and achievements during this role include:Strategic Solutions: Offered strategic solutions to some of Intive's most significant accounts, addressing their unique challenges and objectives.Transformation Leadership: Spearheaded organizational transformation by optimizing operations, enhancing scalability, and designing effective governance structures.Project Management Oversight: Supervised company Project Managers, offering executive-level guidance and support, and ensuring the successful execution of their projects.Agile and SCRUM Implementation: Implemented Agile and SCRUM methodologies to enhance project management and product development processes.Project Lifecycle Expertise: Demonstrated in-depth knowledge of project life-cycles, enabling effective project planning and execution.Financial and Resource Management: Managed financial resources and optimized the allocation of resources for various projects, contributing to profitability and efficient resource utilization.Best Practices Promotion: Actively promoted and ensured the adoption of best practices within the organization, fostering operational excellence.KPI Analysis: Conducted comprehensive analysis of key performance indicators (KPIs), providing data-driven insights to inform upper management decisions strategically.My role as a Delivery Director at Intive allowed me to contribute significantly to the company's success, foster client relationships, and promote best practices and efficient operations.

Buenos Aires

In my capacity as the Business Line Associate Director, I played a pivotal role in managing the Fintech & and Finance verticals from a delivery perspective at Intive. During this position, I took on various key responsibilities and made significant contributions to the organization:Vertical Management: Oversaw the High Tech & Finance verticals, focusing on delivery excellence, strategic planning, and business development.Project Management Supervision: Provided executive-level supervision of Project Managers, actively participating in steering committees and ensuring project alignment with corporate goals.Account Development: Developed and executed strategies for expanding existing accounts and identifying new business opportunities.Business Proposals: Created and evaluated business proposals, contributing to the company's growth and profitability.Client Relationship Building: Fostered strong customer relationships based on trust, delivery performance, proactive communication, and effective leadership.Best Practices Advocacy: Actively promoted best practices and methodologies within the organization, enhancing operational efficiency and excellence.Lead by Example: Demonstrated leadership by setting an example for the entire team, fostering a culture of autonomy and continuous improvement.Team Management: Managed the hiring, training, and performance evaluations for company Project Managers, ensuring adherence to established processes.Process Compliance: Ensured Project Managers followed company processes, maintaining consistency and quality in project execution.Point of Contact (POC): Served as the primary point of contact for Project Managers, facilitating effective communication and issue resolution.My role as a Business Line Associate Director at Intive allowed me to make significant contributions to the company's success, strengthen client relationships, and foster a culture of excellence and continuous improvement.

Buenos Aires - Europe - Usa

During my tenure as a Delivery Manager at Intive, I played a crucial role in overseeing and enhancing various aspects of project delivery. My responsibilities encompassed managing the local structure of Intive's Project Managers, ensuring optimal delivery, performance, risk mitigation, and seizing opportunities. Highlights of my achievements and contributions during this role include:Local PM Structure: Managed Intive's local structure of Project Managers, fostering a collaborative and high-performing team.Performance Excellence: Focused on delivery, performance, and effectively addressing project risks and identifying solutions and opportunities.Financial Focus: Managed budget, costs, profit, and related processes within Intive's Delivery Unit, optimizing resource allocation for cost-effectiveness.Capacity Management: Balancing expectations between the work to be performed and the team's capacity, ensuring efficient resource utilization.Executive Collaboration: Collaborated closely with the C-Level structure, tracking project progress, and communicating performance results to both internal and external stakeholders.Process Enhancement: Ensured that the development process consistently provided above-standard results and met or exceeded expectations.Client Relationship Building: Developed and maintained strong customer relationships based on trust, delivery performance, proactive communication, and thought leadership.Best Practices: Maintained knowledge of best industry practices, continuously integrating them into company operations.PM Development: Assumed responsibility for ramping up, coaching, and evaluating Project Managers, ensuring they followed company processes and fostered their professional growth.My role as a Delivery Manager at Intive allowed me to make substantial contributions to the company's project delivery success, foster strong client relationships, and promote a culture of excellence and adherence to industry best practices.

During my nearly five-year tenure as a Senior Project Manager at intive-FDV, I played a critical role in IT development, with a specific focus on testing and integration projects across diverse technologies and platforms, including Java, PHP, VoIP, and Mobile applications. My responsibilities encompassed various aspects of project management, including:Project Leadership: Effectively led cross-functional teams, managing projects from inception to completion, and ensuring their successful delivery.Technical Expertise: Demonstrated advanced knowledge of processes and Agile methodologies, optimizing project workflows and enhancing efficiency.Risk and Issue Management: Effectively manage project risks and issues, proactively identifying and resolving challenges to ensure project success.Scope Management: Oversaw project scope, aligning it with project objectives, and managing any changes or expansions to ensure project alignment.Communication and Documentation: Ensured clear and effective communication among project stakeholders and maintained comprehensive project documentation.My experience as a Senior Project Manager at invite-FDV allowed me to develop strong project management skills, technical expertise, and the ability to drive project success in complex IT development environments.

Caba

As an Operations Manager, I held a pivotal role in overseeing and enhancing various operational aspects within the organization. My key responsibilities and accomplishments include:Team Leadership: Led and managed cross-functional teams to ensure smooth day-to-day operations, fostering a culture of collaboration and continuous improvement.Process Optimization: Implemented process improvements that enhanced efficiency, reduced costs, and improved overall operational performance.Resource Allocation: Effectively managed resources, including personnel, budget, and equipment, to ensure they were allocated optimally to support operational objectives.Performance Metrics: Developed and monitored key performance metrics to track the efficiency and effectiveness of operations, making data-driven decisions for improvement.Compliance and Quality Assurance: Ensured compliance with relevant regulations and industry standards, implementing quality assurance measures to maintain high operational standards.Client and Stakeholder Relations: Built and maintained strong relationships with clients and stakeholders, addressing their needs and concerns proactively.Problem Solving: Resolved complex operational challenges through innovative and practical solutions, contributing to the overall success of the organization.Budget Management: Oversaw budget planning and financial management, optimizing resource allocation to meet financial objectives.Strategic Planning: Collaborated with senior management to develop and execute strategic plans, aligning operational objectives with the organization's overall goals.Risk Management: Identified potential risks and developed strategies to mitigate them, ensuring the continuity of operations in all circumstances.Continuous Improvement: Promoted a culture of continuous improvement, fostering best practices, and encouraging team members to innovate and optimize processes.

http://www.ptn.gob.ar/ecae.html

Argentina

During my tenure as an Engagement Manager at Globant, my primary objective was to exceed client expectations through the superior implementation, delivery, and management of technology products and solutions. I assumed a range of key responsibilities and played an instrumental role in driving client satisfaction and success:Client Communication: Maintained continuous contact and communication with all project team members and participants to ensure alignment with project requirements and client expectations.Program Management Excellence: Implemented robust program management practices, encompassing change requests, issue management, risk mitigation, and decision tracking. Contributed to the establishment of standard client implementation methodologies and management best practices.Sales Support: Collaborated with the sales team during the opportunity assessment and proposal phases of the service delivery process, with a particular focus on deployment approach, timeline, and deliverables, ensuring a seamless transition from sales to project execution.Client Relations: Prioritized the building and maintenance of strong client relationships, being accountable for the entire client experience, from initial engagement to project delivery.Portfolio Leadership: Led a portfolio of clients, taking full responsibility for their revenue, profitability, and overall success in their customer relationships.My role as an Engagement Manager at Globant allowed me to excel in client relations, program management, and the strategic management of client portfolios, contributing to both client satisfaction and the organization's success.

As an APS Project Manager at Avaya, I assumed a pivotal role in managing medium to large and complex provisioning projects, which included installations and system additions. During my tenure, I was accountable for a range of key responsibilities and achieved the following:Project Management: Led the management of provisioning projects, overseeing schedules, conducting pre-installation site reviews, and evaluating infrastructure compliance to ensure the successful deployment of company equipment.Resource Management: Ensured the timely arrival of necessary materials and manpower to customer sites, guaranteeing smooth installations.Risk Mitigation: Proactively identified and addressed implementation challenges, working closely with assigned customer accounts to resolve issues efficiently.Stakeholder Coordination: Coordinated interactions between various stakeholders, including customers, systems engineering, field process engineering, field service engineering, manufacturing, logistics, and third-party vendors.Issue Escalation: Assumed the responsibility for escalating implementation issues to the appropriate organization at headquarters, ensuring timely resolution.Process Compliance: Accountable for process compliance, customer satisfaction, and the maximization of profitability for assigned projects. I worked autonomously, often requiring minimal to no direct supervision, and reported to senior management and the Leadership Team.Problem Solving: Provided solutions to a diverse range of complex problems, fostering a culture of proactive issue resolution.Resource Assignment: Managed resource assignment, tracking, and project closure for Enterprise Communication projects involving business partners and direct customers.Scope Management: Reviewed the Scope of Work and assigned work packages to technical specialists, ensuring alignment with project objectives.

Microsoft Loc Bpo Ba Dcn

During my tenure at Accenture, I held the role of Support Team Leader for the Microsoft Corp. Latin America region. In this capacity, I took ownership of several critical processes, including the Global Scorecard for the Latin America Operations Center (LOC) and Rebates (discounts and commissions paid to Distributors and Resellers). My experience at Accenture provided me with valuable insights and skills, including:Process Ownership: I managed and owned key reporting processes, including the Global Scorecard for LOC, ensuring the accurate and timely delivery of critical data and insights.Rebate Management: Oversaw and managed rebate programs, including discounts and commissions paid to Distributors and Resellers, contributing to the financial success of the organization.Organizational Effectiveness: I learned how to enhance the overall effectiveness of the organization, streamlining processes, and improving efficiency.Growth Positioning: I played a key role in positioning the organization for growth by swiftly establishing and operating new functions, creating and managing ongoing processes, and transforming existing ones to adapt to evolving business needs.Results Acceleration: My experience at Accenture equipped me with the ability to accelerate results, a critical skill in a fast-paced and competitive business environment.My time at Accenture was invaluable in developing my expertise in process management, financial reporting, and organizational effectiveness.

Hp I.M.S.

During my role as a Project Manager at E-volution, I had the opportunity to manage and oversee various critical functions, particularly within the HP Internet Marketing Services (I.M.S.) domain. Some of my key responsibilities included:I.M.S. Reporting and Analysis: I was accountable for the I.M.S. reporting and analysis team, ensuring the collection, interpretation, and effective communication of data for internet marketing services.Web Events & Promotions Administration: I managed the entire process of web events and promotions, from the initial design phase to going live and post-event follow-up.Omniture Management: As the Omniture manager, I oversaw web analytics software, enabling data-driven decision-making and optimization of web performance.My experience at E-volution, particularly while working for Hewlett Packard, provided me with valuable insights and skills, including:Strategic Observations: I learned that a well-planned business strategy, combined with keen observation and timely adjustments, is key to achieving customer satisfaction and business objectives.Real-time Modifications: By implementing supporting technologies and effectively utilizing data, I experienced the importance of making real-time modifications to maximize results and ensure the success of internet marketing services.My role as a Project Manager at E-volution allowed me to contribute to the success of internet marketing services, optimize web events and promotions, and gain valuable insights into the importance of data-driven decision-making.

During my role as a Workforce Manager at AOL Argentina, I played a critical role in workforce allocation and management, with a particular focus on Latam Customer Care, covering locations in Argentina, Puerto Rico, and Mexico. My key responsibilities included:Workforce Allocation: I was accountable for the allocation of workforces in diverse scenarios, accommodating locations with unique cultures, languages, and customs. This role required a deep understanding of the globalized market.Reporting and Analysis Team Management: I managed a reporting and analysis team, overseeing the collection, interpretation, and communication of data, providing valuable insights for decision-making.Project Analysis and Implementation: As the point of contact for project analysis and implementation, I played a crucial role in evaluating, planning, and executing projects to enhance customer care.Campaign Senior Analyst: I assumed the position of a senior analyst for campaigns, leveraging data and insights to optimize customer care campaigns.My experience at AOL Argentina provided me with important insights and skills, including:Global Market Understanding: Managing workforce allocation in diverse locations gave me a clear vision of the dynamics of a globalized market, where cultural nuances, languages, and customs play a crucial role.Expecting the Unexpected: It reinforced the notion that one should always be prepared for the unexpected in a dynamic and ever-evolving business environment.My role as a Workforce Manager at AOL Argentina allowed me to excel in workforce management, project implementation, and campaign analysis, with a deep appreciation for the complexities of a globalized market.

Education record

Education record