Agustoni . Email & Phone Number

West Jakarta, Jakarta, Indonesia

1. Interview sales candidates (Entry-Mid-Senior Level) 2. Create, Develop, Deliver and Evaluate Salesmanship, Soft skill and Product Knowledge3. Contact and utilize outside vendors and resources for instructional technology4. Maintain and record database of all training materials.5. Deliver training for new and existing employees (all division) from staff to manager level6. Deliver training offline (in house) and online (30 participants for one session) training7. Helping to increase area sales by providing techniques to deal with area problems and participating in helping oversee sales of directly in the field8. Stay up-to-date with the latest market trends and demands of a corporate sales environment.

Penjaringan, Jakarta Raya, Indonesia

1. Responsible for overall operational system and process including people management, customer service management and training development2. Plan, control and update standard operating policies and procedures for all Operational activities3. Control financial budget in operational division4. Planning, design and delivery training sessions for new and existing team members (Hospitality Training) 5. Develop team members soft skill & hard skill by doing regular coaching, feedback session to ensure the team can work effectively in achieving Operational target OKR.6. Do regularly daily, weekly and monthly report in operational division7. Keep abreast & stay updated with the latest trend/knowledge & competitor situation

Indonesia

1. Identify and assess training needs within a company.2. Meet with Director and Manager to ascertain needs.3. Conduct surveys.4. Train employees for specific jobs.5. Develop, organize, conduct and evaluate training programs.6. Create teaching materials.7. Delivered Soft Skills Training

Greater Jakarta Area, Indonesia

- Create and develop training materials according TNA- Deliver soft skill and technical skills training for new and existing personnel- Identify training by evaluating strengths and weaknesses- Conduct training programs for outlet/operational people- Visit outlets to monitor the results- Guide and evaluate all crew performance- Doing Assessment Head Store process

Greater Jakarta Area, Indonesia

Supporting & Responsible for Regional Performance Objective in :~ Service Quality~ People Management~ Operational & Process~ Business Development & Improvement

Batam

- Receive and respond to customer service account inquiries on Billing cycles balances, transaction details, statements and fees and charges.- Open new accounts/Closing accounts (Post Paid)- Inquiries on internet services- Promote Telkomsel products and services- Change statement of Billing cycles- Refer customers to appropriate priority services and representatives.- Handling complaints.