Agustín Cedeño Email & Phone Number

México

•Serve as the key liaison between exceptional candidates and key stakeholders, ensuring seamless alignment of talent acquisition with our organizational culture and objectives, fostering a top-tier talent experience.•Lead high-volume talent sourcing using advanced tools and provide candidates with a seamless experience.•Transformed and refined role descriptions to achieve pinpoint precision, streamlining the identification of high-potential candidates and substantially reducing time-to-fill using Workday.•Improve feedback processes for candidates and hiring managers through technology and identifying areas for enhancement.•Facilitate interview and assessment logistics, lead offer letter creation, and ensure a positive onboarding experience.•Manage PO generation and track Talent Acquisition expenses, ensuring timely supplier payments.•Review new requisitions for accuracy and allocation to recruiters, offering system support and expertise in Workday.•Contribute to continuous improvement projects, enhancing our recruitment and talent acquisition processes.

• Acted as a communication bridge, fostering team collaboration and streamlining crossfunctionalcooperation with other departments, while proactively anticipating solutions andmaintaining strict adherence to SLAs to enhance client satisfaction.• Led strategic management meetings, enabling effective decision-making and reinforcing aculture of continuous improvement.• Participated actively in process improvement, enhancing workflows, resulting in a significantreduction in duplicates and response times to requests.• Developed team members' leadership through feedback, tracking, and guidance in theirgrowth objectives.• Managed and monitored CRM ticketing for claims and issue resolution.• Diligently handled order management and complex billing processes through SAP.• Tracked forecasts, inventory, and KPIs to ensure efficient operations.• Took an active role in documenting SOPs for the continuous improvement of serviceadministrators' skills and efficiency.

Panamá, Panamá

• Led and executed a comprehensive organizational restructuring initiative, aimed at elevatingservice quality and aligning with industry accreditation standards.• Pioneered innovative compensation structures and tailored training programs, fostering thedevelopment of staff competencies and ensuring strict adherence to industry criteria.• Successfully identified, recruited, and onboarded top-tier talent, instrumental in drivingorganizational transformation to meet accreditation requirements.• Revamped candidate selection processes through effective interviews and compelling jobdescriptions, ensuring the acquisition of exceptional talent.• Proactively attracted outstanding individuals from diverse talent pools in competitivemarkets.• Aligned employee performance with strategic organizational objectives, consistentlyexceeding stakeholder expectations.• Monitored and leveraged key performance indicators (KPIs) to drive continuousimprovement and promote professional development.

• Supported recruitment efforts, from job postings to interview scheduling.• Maintained accurate employee records, responded to inquiries, and aided HR administrative tasks.• Contributed to employee engagement initiatives and assisted with training logistics.• Participated in HR projects, ensuring compliance with employment laws and company policies.

• Efficiently managed large enterprise orders, ensuring accuracy and timely processing.• Monitored order status and proactively addressed issues, collaborating with internal teams.• Maintained organized order documentation while prioritizing data privacy and security.• Provided exceptional customer service throughout the order processing cycle.

Ingeniería, Industrial Engineering, Licenciatura Concluida

Énfasis en optimización de la eficiencia operativa, la productividad y la rentabilidad de la organización.

Certification, Human Resources Management/Personnel Administration, General, 60 Hrs De Duración

Énfasis en diseño e implementación de procesos y políticas de recursos humanos alineados con las competencias organizacionales.

Ley Federal Del Trabajo, Aplicada A Recursos Humanos

Condiciones de Trabajo, Contratos laborales, Terminaciones laborales, Sindicatos, Demandas, Sustitución Patronal.