Agustín Cedeño Email & Phone Number

México

• Serve as the key liaison between exceptional candidates and key stakeholders, ensuring seamless alignment of talent acquisition with our organizational culture and objectives, fostering a top-tier talent experience.
• Lead high-volume talent sourcing using advanced tools and provide candidates with a seamless experience.
• Transformed and refined role descriptions to achieve pinpoint precision, streamlining the identification of high-potential candidates and substantially reducing time-to-fill using Workday.
• Improve feedback processes for candidates and hiring managers through technology and identifying areas for enhancement.
• Facilitate interview and assessment logistics, lead offer letter creation, and ensure a positive onboarding experience.
• Manage PO generation and track Talent Acquisition expenses, ensuring timely supplier payments.

• Acted as a communication bridge, fostering team collaboration and streamlining crossfunctionalcooperation with other departments, while proactively anticipating solutions andmaintaining strict adherence to SLAs to.
• Led strategic management meetings, enabling effective decision-making and reinforcing aculture of continuous improvement.
• Participated actively in process improvement, enhancing workflows, resulting in a significantreduction in duplicates and response times to requests.
• Developed team members' leadership through feedback, tracking, and guidance in theirgrowth objectives.
• Managed and monitored CRM ticketing for claims and issue resolution.
• Diligently handled order management and complex billing processes through SAP.

Panamá, Panamá

• Led and executed a comprehensive organizational restructuring initiative, aimed at elevatingservice quality and aligning with industry accreditation standards.
• Pioneered innovative compensation structures and tailored training programs, fostering thedevelopment of staff competencies and ensuring strict adherence to industry criteria.
• Successfully identified, recruited, and onboarded top-tier talent, instrumental in drivingorganizational transformation to meet accreditation requirements.
• Revamped candidate selection processes through effective interviews and compelling jobdescriptions, ensuring the acquisition of exceptional talent.
• Proactively attracted outstanding individuals from diverse talent pools in competitivemarkets.
• Aligned employee performance with strategic organizational objectives, consistentlyexceeding stakeholder expectations.

• Supported recruitment efforts, from job postings to interview scheduling.
• Maintained accurate employee records, responded to inquiries, and aided HR administrative tasks.
• Contributed to employee engagement initiatives and assisted with training logistics.
• Participated in HR projects, ensuring compliance with employment laws and company policies.

• Efficiently managed large enterprise orders, ensuring accuracy and timely processing.
• Monitored order status and proactively addressed issues, collaborating with internal teams.
• Maintained organized order documentation while prioritizing data privacy and security.
• Provided exceptional customer service throughout the order processing cycle.

Ingeniería, Industrial Engineering, Licenciatura Concluida

Énfasis en optimización de la eficiencia operativa, la productividad y la rentabilidad de la organización.

Certification, Human Resources Management/Personnel Administration, General, 60 Hrs De Duración

Énfasis en diseño e implementación de procesos y políticas de recursos humanos alineados con las competencias organizacionales.

Ley Federal Del Trabajo, Aplicada A Recursos Humanos

Condiciones de Trabajo, Contratos laborales, Terminaciones laborales, Sindicatos, Demandas, Sustitución Patronal.