Adolfo Guzman Email & Phone Number

* 10+ years experience administering Atlassian JIRA and Confluence• AirBNB is a premier partner with Atlassian Administration.• Our team consisted of Project Managers, Business Analysts, Developers that won the Atlassian Summit Award for “Best in Class” (Technical).• My job wore two hats 1) BSA (Business Systems Analyst) 2) Atlassian Developer• BSA – Perform daily triage of AirBNB’s operational requests as well as project related tickets which entailed:o Understand the customer needs in order to enumerate requirements for developerso Suggest solutions to customer requirements based on Atlassian and AirBNB best practices.o Work hand and hand with AirBNB departments such as HR, Finance, Customer Service, and Security to find solutions to their requests.o Technically list out technical specifications for developer implementation.• Developer – Implement operational and project specific solutions for customers that spans departments worldwide which entailed:o Create best solutions based on BSA/Customer Ask.o Created and maintained issue types, workflows, screens, fields, permissions across 800+ projects with many being mission critical projects.o Configured ezBI import for customer reporting.o Created complex workflows which entailed automation and scripting using Scriptrunner and Jira Project Automation.o Create complex Jira Service Desks with custom pages.• Senior QA Engineer/Lead specializing in Systems & Integration testing. • Demonstrated QA Expertise via Full Lifecycle Testing Methodology and Best Practices. • Proven expertise testing cross platform, distributed applications; client/server, n-tier; and web-based applications. • Over 10 years technical experience on multiple software projects in various industries.Specialties: • Black, Grey, and White box testing.• Automation (GUI & Performance)• Client/Server and Relational Database testing