Arthur Gordon Van Ness, Iv Email & Phone Number

Midlothian, Va, Us

Richmond Va

Richmond Va

Richmond Va

Tier I, II, and III Helpdesk Support

Meet with folk studies and anthropology department to design, create, and update website Programmed new department website Helped students with creation of their websites along side professor for class Taught class to students on computer repair and website creation Repaired department computers and students Researched and purchased for department new equipmentApex: Capital One / UnisysDesktop Support Technician December 2006-Summer 2007 Administered diagnostic analysis of laptops and desktops and completed computer repair Reimaged new/refurbished HP laptops, tested, certified working Mac OSX software and hardware diagnostic and repair Daily System backups and setups for customers Help establish and update, PC on the Run, helpdesk room for Capital One / Unisys Logo designs for PC on the Run and checkup and checkout sheet implementation Maintain server for PC on the RunCompleted Installations: software, hardware, operating systems, and peripheral devices Provided clients with system customizations such as ram installs and devices Conducted routine maintenance updates and systems cleaning services Ensured computers were virus/spyware free Upgraded software, renamed computers, setup domain configuration, passwords for local machines, local admins, and domain active directory settings according to Capital One standards Performed work orders to setup new machines for new and current customers Fixed minor issues for individuals within all areas of Capital One in person and remotely Utilized Marimba software to push installations to customers' machines

2007 Certified network installation setup and configuration Configured small business network Maintain computer service, repair, upgrade, and routine services

Inventoried hospital computer systems for future upgrades and repairs according to Sentara standards Upgraded software, renamed computers, setup domain configuration, passwords for local machines and domain active directory settings according to Sentara standards Fixed minor issues for individuals within all areas of the hospital according to Sentara standards remotely with Dameware and in person Circuit City: Firedog Desktop Support Personal Computer Services Technician Summer 2005-Summer 2007 Administered diagnostic analysis and completed computer repair Completed Installations: software, hardware, operating systems, and peripheral devices Provided clients with system customizations Conducted routine maintenance updates and systems cleaning services Ensured computers were virus/spyware free Provided seminars on technology products to coworkers

Provided computer services for Williamsburg Environmental Group and its subsidiary Cultural Resources Incorporated Created network system and server Provided on site network administration services Repaired and updated server and computers on network Managed telephone and onsite computer repair for satellite offices

Provided computer services for Cultural Resources Repaired and Recreated network system and server Provided on site network administration services Repaired and updated server and computers on network

Taught two seminar courses at John Tyler Community College Assisted inexperienced users specially elderly in improving their computer skills

Education record

Education record

Bachelor Of Science, Anthropology