WORK EXPERIENCE:• Troubleshoot, resolve security issues and provide technical support to users.• Responsible for Core and Email Account creation in AD and Microsoft 365/Exchange and Identity• Implement security policies and procedures to ensure network security in Palo-Alto and Cisco ASA.• Perform regular system backups and restores• Daily Monitoring in Security tools Health (F5, Palo-alto, Akamai and Nagios)• Managing ticketing system (Remedy) and responsible to distribute tickets to assign Security Admin• Responsible for blocking suspicious email, IP Address, URL and hashes• Creation of account, providing permission of user to different jump host server and trouble shooting in Beyond Trust

WORK EXPERIENCE:• Responsible for all Level 2 support of network related issues (Routers, manage and un-managed switch, Access points, etc.)• Managing firewall policy in fortinet, forticlient vpn, and sophos. • Level 2 support for production line(based on LAN and VLAN) connections per machines and managed, unmanaged switches.• Responsible for checking and maintaining email quotas and server health status.• Responsible to do system backup to all IT devices (such as laptop and desktop) before to dispatched to the end user for every department.• Responsible for network infrastructure in-house, off site and production machines connection• Responsible for ARUBA and CISCO managed switch implementation and HP un-managed switch for end point users and Managing VLAN with 4 different subnet• Managing, Configuring and Maintenance of Synology fileserver and creating accounts and permissions for every file server user.• Creation of Email Address and Group mail in Mail Enable Server• Daily monitoring on VolP uptime and configuring VOIP phone• On-call support 24/7 for all concerns and issues.