• Optimize and develop Internal controls in the Customer Service process through BI tools;• Participate in company projects, provide expertise and consultation by request in the internal fraud control area;• Provide expertise in the area of personal data control and system accesses of company; • Designed and Implement RBA for Information Systems and Applications;• Initiate, coordinate and participate in official investigation to reveled internal fraud incidents and to organize collection of necessary information.

• Monitoring and analyzing the Customer Service process;• Solving customers’ complaints, preparing written responses; • Providing necessary consultations to Customer representatives in the disputable and suspicious situations;• Development and implementation Procedures and Instructions

Subscription, internal control

Monitoring roamig reports