Austin Bloom Email & Phone Number

• Lead a site focused revenue management team in proposing, coordinating and assessing discrete and annual admission product.• Develop strategic pricing initiatives and help train the marketing and e-commerce sales teams to implement coordinated promotional plans.• Lead the revenue management division to drive revenue growth through the appropriate balance of volume and pricing strategies to meet or exceed company’s financial revenue targets.• Leverage data analytics and segmentation to identify new product and pricing opportunities for incremental revenue and design and implement tests to validate.

• Join fellow Board members in providing oversight over resources and finances• Actively participate in the Foundation’s goal-setting and evaluation processes • Participate in the annual performance assessment of the Board of Directors• Serve as a goodwill ambassador for the Foundation and USTA Florida

• Lead analytics for the business, including: predictive modeling, forecasting, customer profiling, segmentation, and other quantitative and qualitative analyses.• Perform analysis on sales campaigns, sales leads, sales representative efficiencies, customer demographics, season ticket member and group renewal; Use this information to identify trends and recommend strategies for growth.• Develop and assist business implementation of best practices in strategy and analytic functions to help increase revenues and decrease expenses.• Support the development and execution of consumer engagement strategies through the CRM platform and mobile application.

• Lead and manage the strategic functions of email marketing, customer database, CRM, data acquisition, and analytics for the club.• Develop and support complex analytical processes and procedures to identify risks and opportunities in the organization and creation of product and product positioning.• Work with departments to identify reporting needs and develop solutions, including dashboards and other reporting outputs, which provide real-time performance tracking to ranging levels of organizational leadership.

• Manage day-to-day tasks of the ticketing operations department as deemed by the Senior Director of Ticket Operations & Analytics and maintain all Ticket Operations policies and procedures. • Assist with building season plans, single events and price codes along with any other Archtics programming needs.• Update and maintain ticket database in Archtics system on a regular basis. • Generate internal/league sales reports with Archtics and SQL.• Oversee box office representatives, matchday preparation and operational duties, such as box office sales and will-call set up.

Orlando, Florida Area

• Responsible for executing and processing more than 25,000 MLS, NWSL and USL contracts via DocuSign.• Assist with game day ticket operations using Salesforce and Archtics computer programs.• Manage Member Services budget, as well as all expenses for the entire Sales department.• Create data driven reports based on season ticket member renewals/survey responses.• Set up owner’s suites for all Orlando City and Orlando Pride games.• Help with on-field and in-stadium events in a supporting role.

• Assist in the research and publication of a variety of studies, including annual studies on student-athlete graduation rates, racial attitudes in sports, and the internationally recognized Racial and Gender Report Card.• Oversaw the writing and editing of 200 Heroes: People in Sports Who Make the World Better.• Actively planned and managed UNICEF’s Shut Out Trafficking week at UCF.

Orlando, Florida Area

• Managed and updated the Golden Knights Club website as well as all social media platforms.• Worked extensively on the planning, organizing, and execution of a variety donor events.• Created weekly donor e-newsletters through WordPress.• Managed game day premium seating areas for both UCF Basketball and Football games.• Oversaw membership and events for Knightro’s Kids Club.• Created marketing pieces for Golden Knights Club using Photoshop and InDesign.

Graduate - Mba, Msbm, Devos Sports Business Management

Business Administration And Management, General

Students Consulting for Nonprofit Organizations Financial Management Association Sports Business Club