Austin Bloom Email & Phone Number

• Lead a site focused revenue management team in proposing, coordinating and assessing discrete and annual admission product.
• Develop strategic pricing initiatives and help train the marketing and e-commerce sales teams to implement coordinated promotional plans.
• Lead the revenue management division to drive revenue growth through the appropriate balance of volume and pricing strategies to meet or exceed company’s financial revenue targets.
• Leverage data analytics and segmentation to identify new product and pricing opportunities for incremental revenue and design and implement tests to validate.

• Join fellow Board members in providing oversight over resources and finances
• Actively participate in the Foundation’s goal-setting and evaluation processes
• Participate in the annual performance assessment of the Board of Directors
• Serve as a goodwill ambassador for the Foundation and USTA Florida

• Lead analytics for the business, including: predictive modeling, forecasting, customer profiling, segmentation, and other quantitative and qualitative analyses.
• Perform analysis on sales campaigns, sales leads, sales representative efficiencies, customer demographics, season ticket member and group renewal; Use this information to identify trends and recommend strategies for.
• Develop and assist business implementation of best practices in strategy and analytic functions to help increase revenues and decrease expenses.
• Support the development and execution of consumer engagement strategies through the CRM platform and mobile application.

• Lead and manage the strategic functions of email marketing, customer database, CRM, data acquisition, and analytics for the club.
• Develop and support complex analytical processes and procedures to identify risks and opportunities in the organization and creation of product and product positioning.
• Work with departments to identify reporting needs and develop solutions, including dashboards and other reporting outputs, which provide real-time performance tracking to ranging levels of organizational leadership.

• Manage day-to-day tasks of the ticketing operations department as deemed by the Senior Director of Ticket Operations & Analytics and maintain all Ticket Operations policies and procedures.
• Assist with building season plans, single events and price codes along with any other Archtics programming needs.
• Update and maintain ticket database in Archtics system on a regular basis.
• Generate internal/league sales reports with Archtics and SQL.
• Oversee box office representatives, matchday preparation and operational duties, such as box office sales and will-call set up.

Orlando, Florida Area

• Responsible for executing and processing more than 25,000 MLS, NWSL and USL contracts via DocuSign.
• Assist with game day ticket operations using Salesforce and Archtics computer programs.
• Manage Member Services budget, as well as all expenses for the entire Sales department.
• Create data driven reports based on season ticket member renewals/survey responses.
• Set up owner’s suites for all Orlando City and Orlando Pride games.
• Help with on-field and in-stadium events in a supporting role.

• Assist in the research and publication of a variety of studies, including annual studies on student-athlete graduation rates, racial attitudes in sports, and the internationally recognized Racial and Gender Report Card.
• Oversaw the writing and editing of 200 Heroes: People in Sports Who Make the World Better.
• Actively planned and managed UNICEF’s Shut Out Trafficking week at UCF.

Orlando, Florida Area

• Managed and updated the Golden Knights Club website as well as all social media platforms.
• Worked extensively on the planning, organizing, and execution of a variety donor events.
• Created weekly donor e-newsletters through WordPress.
• Managed game day premium seating areas for both UCF Basketball and Football games.
• Oversaw membership and events for Knightro’s Kids Club.
• Created marketing pieces for Golden Knights Club using Photoshop and InDesign.

Graduate - Mba, Msbm, Devos Sports Business Management

Business Administration And Management, General

Students Consulting for Nonprofit Organizations Financial Management Association Sports Business Club