Personally manage critical top accounts, ensuring growth, satisfaction, and the successful execution of account plans that result in the achievement of increased revenue, profitability, and market shareLead strategic commercial projects at the cluster; managing project timelines, and ensuring deliverables meet the company's strategic objectives.Ensure daily, weekly, and monthly targets are on track, and work with each team member to ensure high efficiency and effectiveness. Mentor and support team members in understanding and achieving key performance indicators and company objectives; and ensure the professional development of team members.Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations.Prepare regular reports on team and account performance for senior management.Monitor competitor activities and set plans to improve the restaurant's potential growth.Identify opportunities for process optimization and contribute to the development of best practices.

Account Management:- Handling portfolio includes more than 70 vendors in Delta Cluster, responsible for their performance, making sure each vendor meets the KPIs set for them without any blockers.- Leading the overall city growth across all the business KPIs (defining tactics and action plans to accelerate the growth - Analyzing business performance in the city in addition to market competition and customer needs).- Leading Expansion Project through Lead Generation, Market Research and Reactivating Top Churned Vendors.- Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.- Develop and maintain a comprehensive understanding of the business, including key processes, strategies, and objectives.- Develop, update & Report "Market and Cuisine analysis" and extract potential growth opportunities for each vendor.Marketing: - Designing campaigns with Marketing Team as per Data and customer behavior in Each City.-Track performance of each campaign on vendor level and share insights with each AM to assess the offers received from vendors. Data Analysis: - Extracting After Sales insights; Sharing it with each AM (ROI - RoAS).- Prepare and deliver clear and concise presentations, reports, and dashboards for senior management. - Collaborate with various departments to gather data and information necessary for analysis and reporting, including financial data, customer behavior data, and operational data.- Use statistical techniques and predictive modeling to develop strategic insights and recommendations.- Develop dashboards and reports to monitor KPIs, identify trends and areas for improvement, and develop recommendations to achieve business goals.- Provide ad hoc analysis as needed to support business decisions and provide analytical support for special projects as needed.

Customer Focused:• Ensure appropriate service is constantly given to all customers.• Effective customers’ complaints handling and decrease them month over month.• Improve the team’s TNPS,SL & AHT results.• Ensure proper internal and interdepartmental communication.• Ensure the First Visit Resolution implementation.Sales:• Achieve the team’s assigned strategic sales targets (Post-paid, Prepaid , Enterprise, Data, ADSL, Vodafone Cash & Revenue Enhance sales transaction ratio MOM.• Motivate staff members to up-sell and cross-sell Vodafone products & services.• Increase the YOY revenue in addition to margins.• Monitor the quality of sales & improve the closure rate MOM.Cash:• Handling variance reports and taking corrective and preventive actions.• Handling the cash end of day processes and delivering cash.• Adherence to all cash operation policies & procedures.Operational Excellence:• Ensure proper handling of opening and closing procedures.• Ensure efficient and smooth day to day operations.• Ensure the team’s adherence to company’s policies and procedures.• Ensure accurate and updated filing system.• Proper team’s scheduling.• Cost efficiency and effectiveness implementation.• Delivery of all the assigned tasks on time.• Accurate inventory control and stock take.• Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)Leadership & People Management:• Manage and develop team’s performance.• Provide support, guidance and solutions to the team.• Consistent feedback in all directions.• Setting a tailored development plan for each staff member.• Recognize the team’s efforts.• Performing monthly staff observation.• Ensure effective daily briefing.• Performing coaching sessions.• Performing monthly one on one to team members.• Ensure that VF culture are properly communicated & put in action.• Achieve the company’s benchmark in Vodafone’s Employee Surveys.

* Carring out the company's vision and guidelines in maintaining a high level of customer satisfaction* Exceeding customer experience.* Handling opening and end of day operation like (cash-inventory).* Handling customers' inquiries and complains in a positive manner.* Achieving monthly individual's target (sales and revenue).

* Carrying responsibility of meeting the agreed sales targets.* Sufficient knowledge of all products offered and their features.* Understanding of the customer’s needs and problems and in a co‐operative manner attempt to provide the products that match the customer’s needs* Meeting customers’ needs by delivering the shop’s offerings and prices •* Ensuring product availability and reviews stock levels.