Ali Haj Email & Phone Number

Sydney, New South Wales, Australia

• Developed and implemented strategies to increase sales and profitability, contributing to a significant revenue increase of $1.4 million in 12 months.• Successfully built rapport and secured a contract with Australia's largest retail company, enhancing the company's market presence and revenue streams.• Signed a well-known U.S. state university as a client, expanding.• the company's footprint into the international education sector.• Managed budget implementations, employee reviews, training schedules, and contract negotiations, ensuring operational efficiency and staff development.• Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and support long-term organizational growth.• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning, achieving an impressive 250% revenue growth YOY for three consecutive financial years.• Implemented operational strategies and effectively built customer and employee loyalty, fostering a positive and productive company culture.

Sydney, New South Wales, Australia

• Developed and implemented strategic collection approaches to consistently achieve KPIs of over $500K AUD per month.• Crafted and executed successful strategies enabling Baycorp to acquire ledgers of brand-new arrears from Westpac group valued at approximately $1.5 million every month.• Led the collections team by providing innovative collection strategies, enhancing team performance and efficiency.• Maintained exceptional customer service standards during collection processes, ensuring a professional and calm demeaner.• Managed payment processing and reconciliation to customer balances, improving account resolution rates.• Negotiated effectively to secure full balance collections, optimizing financial recoveries.• Conducted thorough account research and due diligence to resolve complex collection issues.• Trained new team members on effective communication scripts, comprehensive company services, and advanced collection tactics.• Utilized advanced probing techniques to identify reasons behind delinquencies, tailoring collection strategies accordingly.• Employed skip tracing and other innovative techniques to locate hard-tofind debtors, increasing successful contact rates.• Consistently achieved and surpassed performance goals through strategic planning and execution.

• Built and maintained strong relationships with clients by providing superior customer service and support throughout the loan evaluation process.• Played a pivotal role in assisting customers to comprehend the intricacies of loan agreements, enabling well-informed financial decisions.• Expertly assessed and reviewed loan applications, ensuring thoroughness and accuracy in the evaluation for creditworthiness and risk assessment.• Coordinated closely with loan officers to process applications, providing critical insights and recommendations based on financial analysis.• Adhered to strict confidentiality protocols to safeguard bank records and personal client information, ensuring data integrity and privacy.• Utilized comprehensive criteria to evaluate loan applications, determining the feasibility of loan approvals or identifying valid reasons for denials.

Sydney, New South Wales, Australia

• Exceeded annual sales targets for consecutive years through the development and implementation of a robust B2B sales strategy, directly contributing to an increase in company revenue.• Spearheaded the adoption of data-driven sales performance metrics, leading to improvements in sales efficiency and customer retention rates.• Led a sales team, providing regular mentoring and coaching, which resulted in an increase in team sales productivity and a reduction in staff turnover.• Implemented a comprehensive sales training program that significantly shortened the time to first sale for new hires.• Negotiated and secured major B2B contracts with Fortune 500 companies, resulting in an incremental revenue increase.• Revitalized underperforming sales territories through strategic realignment and targeted training, leading to an increase in sales in those regions.• Orchestrated the recruitment and hiring of high-calibre sales professionals, focusing on diversity and alignment with company values, which enriched team dynamics and performance.• Led the transition to a consultative sales approach, training the team on solution selling techniques that elevated average deal size and improved customer satisfaction scores.

Master'S Degree, Data Science

Graduate Certificate, Data Analysis

Accreditation, Personal Insolvency Professionals

Certificate Iii, Financial Services

Diploma, Business