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I am a driven technology enthusiast and lifelong learner, well versed in all aspects of the software development life cycle and quality assurance methodologies. Possess a proven ability to work in any environment and thrive. Recognized as a respected communicator, whether taking direction or taking the lead:8+ years in Software QA includes requirements review, test planning, test execution, results analysis, and defect tracking. Proficient with functional, regression, acceptance, and load/performance testing.4+ years experience with automated testing tools such as Microsoft Test Manager and Selenium Web Driver. Excellent written communication and presentation skills, combined with strong multi-tasking and interpersonal skills allowing for very productive interaction with executives, managers, business analysts, developers, and technical support personnelComfort working in either Microsoft, Unix, or any combination of the two infrastructures that includes experience with: Operating Systems Windows: Through version 8.1Linux: Redhat, CentOS, Ubuntu, SuseLanguages C#, Java, Javascript, XML, SQL, HTMLDevelopment EnvironmentsVisual Studio, EclipseConfiguration ManagementTeam Foundation Server, Assembla, Subversion, GIT, Jenkins CIWeb Servers IIS, ApacheTesting ToolsMicrosoft Test Manager, SeleniumBug TrackingJira, Team Foundation Server, Assembla, Extraview, Star TeamDatabasesMicrosoft® SQL Server, MySQL™, Oracle®, MongoDB, and RiakProductivity SoftwareConfluence, Microsoft® Office, MS Project, MS Visio, MS CRM Hardware/PlatformsPC, Unix
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Software Support ManagerCaesars Sportsbook & Casino Jul 2018 - May 2024Las Vegas, Nevada AreaTransitioned into the newly created role of Software Support Manager. The role allowed for much better oversight of the Software Support and Problem Management groups, allowing them to work more closely while providing each group with better overall perspective of the expanding product lines.Challenges include:Development of training materials for each groupDevelopment of a proper escalation process to insure production issues are resolvedStaffing of each group based on an expanding business with the repeal of PASBA (Each state to decide on legality of sports betting)Achievements:Continuous development of training materials utilizing web oriented tools such as Confluence for fast, efficient knowledge sharingFully staffed each group after a lengthy shortage resulting in better overall performance in both groupsDiscovery, analysis, and escalation of client facing issues that would have a negative impact on the client experience -
Sr Problem Management EngineerWilliam Hill Mar 2018 - Jul 2018Las Vegas, Nevada AreaMoved into the newly created Problem Management group to perform root cause analysis on day-to-day issues affecting the business and/or it’s client’s experience.A typical day includes:Problem escalation review from 2nd tier support representativesRemediation procedures when known issues allow for temporary resolutions Root cause analysis and transfer of information to the development group for proper planning with regard to discovered issues requiring development workCreation of uniform data processes for training and troubleshooting -
Quality Assurance EngineerWilliam Hill Feb 2016 - Mar 2018Las Vegas, Nevada AreaPerformed typical Quality Assurance Engineer responsibilities in an “Agile” environment, consisting of two-week sprint cycles. The core software is written in PHP with an emphasis on restful API architecture. Customers interact through a mobile web client for both Android and IPhone or standalone kiosks located within our sports books, which also provide a walk up experience through employees operating betting terminals. Internal administrative tools are developed using web technologies in an Angular application. There is a heavy emphasis on compliance as the industry is governed by the Nevada Gaming Control BoardA typical day included:Review of project specifications Test plan and/or test case creation (both manual and automated)Preparation of mobile clients across differing mobile devices and operating systemsTesting:UAT/Functional testing utilizing a mobile clientUAT/Functional testing utilizing an internal websiteRestful API testing using PostmanLogging of defects in JIRA for triage and assignment
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Quality Assurance Analyst (Contract)Barclaycard Us Jun 2015 - Feb 2016Henderson, NevadaContracted to help facilitate a transfer of data related projects, as well as the building of a solid Quality Assurance team in in Henderson, NV. This position was in support of aggressive expansion of the Barclaycard US credit card portfolio.Worked in a remote atmosphere with most of the core team located out of stateBecame a trusted leader of the local team which grew from 4 to 12 AnalystsPerformed data validation with regard to list sales for Barclaycard partners in support of email or direct mail campaigns in the financial space.Handled compliance related requests and validation of customer member agreement requests while overseeing the creation and fulfillment of each request utilizing a third party vendor
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Configuration Management And Quality Assurance LeadCollege Loan Corporation / Edvisors Mar 2009 - Feb 2015Las Vegas, Nevada AreaCollege Loan Corporation was a top 10 student loan lender originating more than $18 billion in student loans for over 800,000 students and their families prior to 2009. While the company has not originated since that time, they began transitioning into a support resource for the same demographic with the purchase of Edvisors in late 2012.Content Management responsibilities included process documentation, review of development code, merging between branches, and production deployment of php and/or C# code utilizing tools such as Team Foundation Sever, Sitecore, Subversion, Jenkins CI, and Expression Engine dependent upon the business unit requesting and it's infrastructure.Quality Assurance responsibilities included infrastructure evaluation, resource mentoring, process documentation, requirements analysis, test case creation (both manual and automated), test case execution, defect creation and tracking.Key Results:Redefined and updated entire php side deployment process including creation of additional environments to handle testing in a proper manner.Researched and defined mobile testing lab and devices to increase overall test coverage for the Edvisors suite of websitesBegan the initial creation of a user experience level test harness using C#, Selenium and Visual Studio for development. -
Qa EngineerHightower Software Jan 2007 - Nov 2008Aliso Viejo, CaHigh Tower is a technology company specializing in network security solutions emphasizing security incident and event management (SIEM). The “Cinxi” appliances allow for real-time identification of threats and provide the means to prioritize threats based on the criticality of the incident and the assets involved. Responsibilities included server preparation, product installation, black box, as well as white box testing, defect creation, specification review, and lab configurationKey Results:Creation of automated and manual test cases and scripts, using Rational RobotDevelopment and implementation of performance and load tests in support of increased message correlation exceeding 60,000 messages per secondSole responsibility for testing “Corus”. High Tower Corus is a windows service that is compatible with Windows XP, Vista, 2003 Server, and 2008. It provides real-time monitoring and transfer of Windows Event log and flat files. -
Qa EngineerXdimensional Technologies, Inc 2005 - 2006Brea, Ca -
Support ManagerEndeavors Technology 2003 - 2005Irvine, Ca
Andrew Hallock Skills
Andrew Hallock Education Details
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Computer Science -
Devry UniversityComputer Science
Frequently Asked Questions about Andrew Hallock
What is Andrew Hallock's role at the current company?
Andrew Hallock's current role is Software Support Manager at William Hill.
What is Andrew Hallock's email address?
Andrew Hallock's email address is ah****@****hoo.com
What is Andrew Hallock's direct phone number?
Andrew Hallock's direct phone number is +171472*****
What schools did Andrew Hallock attend?
Andrew Hallock attended College Of Southern Nevada, Devry University.
What are some of Andrew Hallock's interests?
Andrew Hallock has interest in Children.
What skills is Andrew Hallock known for?
Andrew Hallock has skills like Xml, Microsoft Sql Server, Perl, Network Security, Unix, Sdlc, Software Quality Assurance, Quality Assurance, Javascript, Test Planning, Linux, Agile Methodologies.
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Andrew Hallock
Production Manager At Boston University, Audio Engineer At Hallock StudiosBoston, Ma
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