Advising on business strategies and technology solutions. Improved operational efficiency by 15%.

Leading strategic initiatives and driving business growth. Increased client base by 20% through developing a world class team and culture.

-Oversaw CRM systems and processes, leading to a 25% improvement in service delivery.-Supported sales personnel, resulting in a 30% increase in new business.-Responsible for overseeing the GTS infrastructure (CRM systems, in-house tools) and processes that enable the delivery of world-class services. -Leading globally the technical product escalation group, training programs, knowledge management, employee programs, new product service incubation, service systems, and readiness framework across DoubleClick.

- Responsible for overseeing business and technical support of Sales personnel for new business, cross-sales, and renewal opportunities in the North America for DART products.- My group has 2 DoubleClick regional internal teams East and West totaling 6 full time employees under my management.

- Responsible for overseeing custom solutions and ongoing development tasks for DoubleClick ASP products in North America. Expanding worldwide in 2004.- My group has 2 DoubleClick internal teams (12 heads) and 1 offshore team (10 heads) + 3 outsourcing vendors, totaling 40 full time employees under my management.

- Responsible for business and technical support of Sales personnel for cross-sales, and renewal opportunities in the North America for DART and DE.- Responsible for overseeing implementation, DART training, custom solutions and ongoing development tasks for DART in North America.- Pre-sales demos of DoubleClick products for C-level prospects. Development and review of RFPs, product documentation, business cases. Project Management of post-sale deployments- My group had 2 internal teams, totaling 7 full time employees under my management

- Pre-sales demos of publisher products for C-level prospects. Development and review of RFPs, product documentation, business cases. Project Management of post-sale deployments- Business Analysis of client’s technical environments to make hardware and software recommendations regarding technologies required to implement DoubleClick solutions (ASP and Software model)- Worked closely with Account Managers to maintain current strategic clients and identify cross\up-sell opportunities of all publisher services and products.