Ahmed Hamdy Email & Phone Number

Dubai, United Arab Emirates

Slovenia

Slovenia

• Designing, planning and allocating the communication network/system to be used in smart metering projects. (GPRS/UMTS, Ethernet, Serial (RS485), or DLC (Power Line Communication). • Smart metering network maintenance & cleanup • Coordination with customer's technical team. Projects: • AMI system meter (Electricity-water) Eamar “Marassi” – Egypt (4000 node) • AMI system meter (Electricity-water) Eamar “uptown Cairo” – Egypt (3000 node)• AMI system meter (Electricity-water) Mountain View “MV – Sokhna, MV – North Coast, MV • AMI system meter (Electricity) Tamkeen Tower Riyadh – KSA (170 meter)

Slovenia

- Meeting with stakeholders who would like to deploy software/products/etc. - Determining the resource required to carry out the deployment into the UAT/Production environment and assess whether the deployment can take place.- Reviewing the technical specification compiled by the development team.- Overseeing the deployment of software from the UAT environment to production environment - Carrying out the deployment when there are no resources available.- Launching an investigation to identify the reason a product has failed, identify available resource when redeployment is requested and managing the business expectations Proactive Maintenance.- Identify and introducing new processes and methods to prevent production failures and/ or monitor issues that could cause failures where they cannot be altogether prevented.- Monitoring reoccurring errors, investigating the errors to identify the root causes of the errors and escalate queries to developers and/ or third parties to resolve the root queries.- Conducting load testing to create benchmarks such as the time taken for a transaction and using those benchmarks to identify anomalies. Reactive and Proactive Maintenance - Overseeing and managing a team through Integr8’s report system for management Team Leadership:- Interacting with business stakeholders including dealing with escalations, solving problem, dealing with PIO department demands.- Allocate work that falls outside the predetermined areas of work.- Setting (KPIs) and conducting performance appraisals and PDPs.- Manage the agreed (SLAs) of the team.- Document all proactive maintenance processes.- Manage staff performance by conducting one-on-ones with staff and implementing PIPs and disciplinary action.- Team lead function would require a large component of technical work to be completed in the Application Support/ DBA teams.

Egypt

Worked over 24/7 shift bases to perform the following duties:-- Early life support of MSCC infrastructure:- Provide 1st line support on monitoring and maintaining physical environment containing Data center, fire alarm, air conditions and UPS.- Monitoring Network devices, Leased lines, System and Database alerts.- Report daily activities and events on the monitored systems.- Handle problems with 3rd parties and open tickets with ISPs.- Follow diagrams and action plans to detect/resolve problems.- Escalate complex problems to 2nd line support teams and apply their advised corrective actions during their non-working hours.-- MSCC End users:- Install and configure computer systems within agreed policies/procedures, diagnose hardware/software, Operating system, applications and network faults.- Deploy operating system updates and security.- Resolve and correct problems, incidents and providing resolution either over the phone, face to face, or via remote support in a timely and efficient manner or escalating if necessary to the appropriate team then following up incidents and closing request after make sure satisfying the affected staff.-- MSCC Clients:- Provide 1st line support on monitoring and maintaining network connection between MSCC and all clients.- Provide 1st line support to users with respond to inquiries related to application problems, recording incidents, providing resolution- Provide clients with updates, status reports, and information via Ticketing system, email, or phone.- Generate daily reports for open cases to ensure following them up.

Hq Cairo Egypt

• Dealing with all user modules on HP SM9... Service Desk, Incident Management, Problem Management, Change Management, Self Service Ticketing, and Service Level Management.• Provide Support for Windows Server, Active Directory, DNS, DHCP and Other services.• Configuring and troubleshooting BB and ActiveSync over Exchange Enterprise mail service.• Installing and maintenance VPN secure connections over Juniper Network connect.• Install and Configure SCCM client and connected it with Management point. • Install HFM (Oracle Hyperion Financial Management) and configure its Smart View.• Installing and troubleshooting various SAP modules, Oracle modules and applications (S&D, Sales Cones...) and Following UP Login to Citrix, and SAP applications.

Shobra , Cairo , Egypt

Job description:- Install and Configure Windows Server, Active Directory, DNS, DHCP andRAS.- Install Configure and maintaining Microsoft SQL Server 2005, 2008 and 2012.- Installing and Configure Microsoft SharePoint 2010 and 2013.- Install and Configure Microsoft Forefront Threat Management Gateway (Forefront TMG).- Install Microsoft Visual studio 2008, 2010 and Team Foundation Server.- Troubleshooting system, devices and network problems and diagnosing and solving hardware/software faults.- Dealing with backup operations.- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium

Nasr City , Cairo , Egypt

nstall, configure, and support AD, DNS, DHCP, TMG, SQL , SharePoint and an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures

Bachelor'S Degree, Computer Science, V.Good

Activities and Societies: football , swimming ,reading , running football , swimming ,reading , running

High School, Math Dept, Very Good

Activities and Societies: football, internet research, play station football , internet research , play station