Ahamed Risam Email & Phone Number

United Arab Emirates

- Proficiently resolved Level 1 and Level 2 IT issues remotely, ensuring uninterrupted operations across global branches 24x7.- Provided round-the-clock support to branches worldwide, ensuring consistent IT services across different time zones.- Effectively managed reporting processes, ensuring accurate documentation of incidents, service requests, problems, change requests and resolutions.- Collaborated with cross-functional teams for efficient issue resolution and maintained clear communication with end-users.- Conducted quality checks to meet service standards and implemented continuous improvement initiatives.- Maintained comprehensive documentation and shared knowledge for better issue handling and user empowerment.

United Arab Emirates

United Arab Emirates

- Proficient in supporting end users and resolving technical issues related to printer hardware, software, and server problems.- Skilled in maintaining and troubleshooting print server issues and the uniFLOW application, including installing and configuring printers in network environments.- Experienced in maintaining print management reports and generating monthly reports to ensure smooth operation of the printing system.- Proven ability to implement and configure print servers and plan and execute new projects as per organizational requirements.- Proficient in creating technical documents such as Design Documents, Infrastructure, Service Operating Procedures, Technical Guides, and User Guides, ensuring ease of use for end-users.- Familiar with creating Firewall Configuration Requirements (FCR) and raising Change Requests with Change Management as per ITIL best practices.Awards & Recognition- Nominated for Mubadala Recognition Award 2020- Special Recognition Award - Canon Emirates 2022

United Arab Emirates

- Provided end-user support, troubleshooting, and resolving hardware and software issues related to printers.- Maintained and performed troubleshooting of printer hardware and software issues, ensuring timely resolution and minimum downtime.- Monitored and maintained Level 1 print server issues, providing quick resolution, and reducing service interruptions.- Installed and configured printers on network environments, ensuring smooth integration and functionality with the system.- Generated and maintained print management reports, providing insights and data for strategic planning and decision-making.Awards & Recognition- Star award for contribution to the Post Sales Department in Q3, 2020

Sri Lanka

Sri Lanka

Introduction To Cybersecurity, Cybersecurity

Cisco Certified Network Associate, Information Technology

Advanced Linux System Administration, Information Technology

Diploma In Computer Hardware Engineering With Networking, Information Technology, A

Education record

Activities and Societies: Member of Computer fraternity. Member of Commerce society. Member of Interact Club. Member of Tamil cultural.

Bsc (Hons) In Computing & Pearson Btec Hnd In Computing, Information Technology