Strategic Consulting, including business plan & sales strategy development.

 Pre sales and Tender Management Strategic Planning Project Management and Planning Procurement Billing Management Team Building

 Acting as point of contact to the Client for all requirements and deliverables. Ensuring deliverables are funded and approved by the Client. Representing Service Delivery for Client initiated projects, ensuring that formally recognized request processes have been utilized. Adhering to current Service Management guidelines  Working with stakeholders as projects transition to steady-state. Attending Production Readiness Reviews for all projects and verifying all documentation and support processes are in place for steady-state support. Ensuring Clients have no open issues that need resolution and applications have met all steady-state criteria before completing transition. Present reports and project updates of ongoing projects in the region on weekly meetings with customer Validation of orders with respect to the completeness of administrative and technical information. Manage customer expectations in terms of project implementation timelines and costs. Co-ordinate with the Technical Account Manager, configuration specialists and customer to ensure timely delivery and ensure the service is tested before the SLA commitment begins Ensure all quote requests are logged in a timely manner as per SLA and Manage customer expectations in terms of project implementation timelines and costs.

 Network Provisioning and Service Assurance Coordination of both Presales & Post sales activities for Broad Band Wireline Project Execution with Planning Team & Service delivery team. Implementing IP-ADSL & Metro Ethernet services for Broadband customers. Installation & Testing of Direct Internet Access Services (DIAS). Service Provisioning & Assurance for L3 VPN & L2 VPN (VLL) Circuits. Configurations & Testing of Frame relay Circuits. Responsible for managing a team of field engineers and resolving issues escalated from the field. Service Orders and Fault Ticket Management through Clarity and SAP interfaces.

 Installation and Commissioning of UTStarcom DLC Central Terminals and Remote Terminals. Installation and Commissioning of Nortel TN1C, TN1X,. Installation and Commissioning of Alvarion LMDS, Ceragon UBR. Cross-functional interfacing with Construction, Sales & Marketing Teams to identify DLC Sites, Installation & Commissioning to declare sites Ready For Service (RFS). Installation & Testing of ISDN BRI Lines for Voice & Data services Installation & Commissioning of E1 PRI (DID) for EPBX functionalities and Data services. Provisioning & Testing of TDM Leased Lines (Point to Point).

 Capacity Planning and Optimization of UTStarcom DLC Based Fixed Access Wireline Network. Fixed Access Network (Building Aggregation Network) planning. Planning of Fiber based Connectivity Solutions for BNs from Building Aggregation Node (BAN).