Ahammed Junaid Email & Phone Number

Ernakulam, Kerala, India

Kochi, Kerala, India

ITL Tours and Travels Pvt Ltd., Cochin, India- The Leading Travel Management Company in the Middle East & Beyond.www.itlworld.com04/2017-08/2022AchievementsEarned appreciation for reducing operating costs 20% byimplementing a set of usage standards and optimizing IT equipmentpurchases and upgrades.• Implemented and managed IP telephone systems, biometric accesscontrols, CCTV, and door access controls for office operations,ensuring seamless and secure access for employees and visitors whilereducing unauthorized access incidents by 45%.• Implemented and maintained a robust backup and disaster recoveryplan, ensuring data integrity and minimizing potential losses in theevent of system failures by 70%.• Collaborated with cross-functional teams to successfully deploy andupgrade software applications, resulting in improved efficiency andproductivity for 50+ employees.• Configured and optimized Windows servers, DNS, DHCP, and ActiveDirectory, ensuring seamless network operations and user accessmanagement while reducing downtime by 20%.

Kerala, India

Customer Support ExecutiveSAFE Software and integrated solution Pvt Ltd., Palakkad, India-A Leading Banking Solution Provider Company.www.safenetin.net08/2011-10/2015Achievements• Finished the complete set up of hardware and software installation fora new office within a week and received appreciation frommanagement.• Successfully diagnosed and resolved a critical leased line networkingissue for a high-pressure bank customer within an impressive time frameof 24 hours.• Provided technical support to end-users by troubleshooting hardwareand software issues, resulting in a 20% reduction in overall systemdowntime.• Monitored security certificates, ensuring their validity and adherenceto industry standards and best practices.• Successfully configured and managed routers, switches, firewalls, andother network devices, ensuring optimal performance and seamlessconnectivity for the organization’s network infrastructure.• Provided technical support for printers, scanners, and other peripheraldevices, promptly addressing and resolving hardware and softwareissues to minimize disruption and maintain productivity.