Ahmed Hanafy

Ahmed Hanafy Email and Phone Number

Software Testing Trainee @ Nezam
Cairo, Cairo Governorate, EG
Ahmed Hanafy's Location
Cairo, Egypt, Egypt
About Ahmed Hanafy

As a customer service representative @Teleperformance, I've had the privilege of helping people by providing exceptional customer experiences and meeting their needs.I thrive in fast-paced, dynamic environments and excel in customer service, problem-solving, and collaborative work. My commitment to quality, innovation and customer satisfaction is unwavering, and I consistently seek opportunities to elevate both myself and my team to new heights. I'm deeply passionate about sales and technology. I'm also dedicated to staying at the forefront of emerging trends and technologies.I'm eager to bring my experience and expertise to a forward-thinking organization that values diversity, opportunity and progression.Let's connect to explore potential opportunities and share insights. I look forward to engaging with like-minded professionals and contributing to the continued growth and success of our industry.

Ahmed Hanafy's Current Company Details
Nezam

Nezam

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Software Testing Trainee
Cairo, Cairo Governorate, EG
Employees:
202
Ahmed Hanafy Work Experience Details
  • Nezam
    Software Testing Trainee
    Nezam
    Cairo, Cairo Governorate, Eg
  • X Estate Developments
    Digital Marketing Specialist
    X Estate Developments Nov 2024 - Present
    Cairo, Egypt
  • Verizon
    Technical Support Specialist
    Verizon Feb 2024 - Sep 2024
  • Teleperformance
    Customer Service Representative
    Teleperformance Dec 2022 - Jan 2024
    New Cairo, Cairo, Egypt
    As a contact center agent at Etihad Airways, I managed to achieve and perform the following:★ Maintained a high record of first contact resolution (FCR) for several months consecutively.★ Handled an average of 1000+ guests per month and exceeded the AHT target.• Assisted and advised clients to choose from a variety of travel options and made reservations for them based on their various requirements and budgetary allowances.• Processed payments and sent confirmation details to customers.• Provided support to passengers who may need to amend or cancel a booking.• Supported with any issues or escalations that may arise regarding bookings or their travel experience.• Up-selling, when appropriate, by informing customers of additional services or special promotions, such as booking activities, premium stopover services, cabin upgrade options, or upgraded seats.
  • X Estate Developments
    Marketing Specialist
    X Estate Developments Dec 2020 - Feb 2022
    New Cairo, Cairo, Egypt
    ★ Contributed to significantly increasing the company's sales through online marketing channels. • Acted as the first point of contact to help customers with their preliminary questions, identify their needs, then schedule their request with the sales team.• Utilized social media platforms to gain customer interests, generate leads, and create brand awareness.• Collaborated with the design team to produce quality advertising material for company products.• Prepared monthly reports to assess the sales' performance and report it to management.
  • Egyptian Armed Forces
    Soldier
    Egyptian Armed Forces Jan 2019 - Feb 2020
    Cairo, Egypt

Ahmed Hanafy Education Details

Frequently Asked Questions about Ahmed Hanafy

What company does Ahmed Hanafy work for?

Ahmed Hanafy works for Nezam

What is Ahmed Hanafy's role at the current company?

Ahmed Hanafy's current role is Software Testing Trainee.

What schools did Ahmed Hanafy attend?

Ahmed Hanafy attended Cape Breton University, Cic - Canadian International College.

Who are Ahmed Hanafy's colleagues?

Ahmed Hanafy's colleagues are Hadeel Tali, Mahmoud Maher, Ramin Ahooee, Abdelbary Nasser, Mohamed M. Mansour, Riham Eissa, Mustafa Yousef.

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