Global Security Representative: Spearhead the implementation, management, and administration of security systems and technology for the Global Security Operations Center and Regional Security Operations Centers. Collaborate closely with cross-functional partners and business stakeholders to ensure seamless integration and alignment with organizational objectives.Program Manager for Operation Expansions: Lead initiatives for expanding Global Security Operations, overseeing the design and implementation of operation centers and security technology across new company locations. Manage budgets, vendor relationships, and procurements across diverse disciplines and lines of business.Technology Design and Implementation: Direct the design and implementation of various security technologies globally, encompassing access control, video management services, cellular, and RF radio infrastructure. Coordinate computer workstation installations for operation centers and standalone work sites, ensuring optimal functionality and security standards.Systems Management: Manage and implement computer systems tailored to meet the goals and expectations of the Global Security Team, optimizing operational efficiency and effectiveness.Operations Development: Develop and maintain comprehensive operating procedures for the GSOC and Global technology, continuously monitoring performance metrics and refining processes to enhance operational efficacy.Technology Training Program: Establish a robust security technology training program, ensuring all relevant personnel are adequately trained and evaluated to adhere to established policies and procedures, fostering a culture of security awareness and compliance.Inventory and Compliance Management: Establish and maintain a Global Security Team inventory, preventive maintenance, and compliance program, ensuring adherence to regulatory requirements and industry standards, mitigating risks and ensuring operational continuity.

As a Global Security Operations Specialist at Snap Inc, I was responsible for safeguarding the company's assets worldwide. Key duties included:Utilizing Lenel and Milestone XProtect camera systems for 24/7 monitoring of domestic and international locations, ensuring comprehensive surveillance and swift response to security incidents.Serving as the administrator and creator of Milestone Smart Maps for the center, enhancing situational awareness and facilitating effective response strategies.Acting as the primary Point of Contact for IT, facilities, and emergency incidents, providing timely resolutions to minimize operational disruptions.Managing and maintaining the Operation Center’s technology, including computers and applications, to ensure adherence to security protocols and implement group policy updates.Providing Tier 1 technical support for networking, computer hardware, group policy enrollment via AirWatch, imaging computers using Rufus, and desktop support via RDP and TeamViewer, ensuring seamless functioning of technology infrastructure and applicationsDirecting the Everbridge Mass Notification system and Visual Command Center as the Program Manager and Organization Administrator, ensuring efficient communication and decision-making during emergencies.Maintaining emergency preparedness through the management of Go Bags equipped with essential equipment such as laptops, network devices, power supplies, mobile hotspots, and mobile communications equipment.In this capacity, I played a vital role in ensuring operational readiness and security across diverse locations, contributing to the protection of company assets worldwide.

As a Security and Emergency Services Dispatcher at the Disneyland Resort, I played a critical role in ensuring the safety and security of personnel and assets through effective communication and response coordination. Key responsibilities include:Call Management: Receive and dispatch calls for service for Security, Police, Fire, and Medical requests and emergencies, utilizing efficient protocols to ensure timely response and resolution.Tier 1 IT Support: Provide Tier 1 IT support for the Security and Emergency Services Central Communications Team, troubleshooting technical issues and ensuring seamless operation of communication systems.Database Management: Maintain MS Access and InfoPath databases for emergency response planning, ensuring accurate and up-to-date information for effective decision-making and response coordination.In this dynamic role, I leverage my communication skills, technical expertise, and attention to detail to facilitate swift and effective response to emergencies, contributing to the safety and security of the organization and its stakeholders.

As an Emergency Dispatcher at Metro Cities Fire Authority, I managed critical responsibilities to ensure swift and effective responses to emergencies across multiple cities. This included:Handling the reception and dispatch of 911 calls for fire and medical services across a diverse service area encompassing Brea, Fullerton, Anaheim, Orange, Garden Grove, Fountain Valley, Newport Beach, and Huntington Beach.Ensuring the safety of Fire and Medical units by closely monitoring their activities during high-risk assignments, facilitating proactive coordination of responses.Utilizing advanced computer and Motorola Centracom radio systems to maintain seamless communication with field units, delivering vital information and support.Obtaining my Emergency Medical Dispatch (EMD) license, demonstrating proficiency in managing medical emergencies and providing accurate guidance to callers in distress.Throughout my tenure, I refined my communication skills, upheld a keen attention to detail, and consistently maintained composure under pressure. These efforts contributed significantly to the efficient and effective delivery of emergency services, ultimately enhancing the safety and well-being of the communities served.

As a Central Communications Dispatcher at the Disneyland Resort, I played a pivotal role in ensuring effective response coordination and emergency preparedness. Key responsibilities included:Receiving and dispatching calls for service across Security, Police, Fire, and Medical departments, facilitating prompt responses to emergencies and requests.Providing Tier 1 IT support for the Security and Emergency Services Central Communications Team, ensuring seamless operation of critical communication systems.Maintaining MS Access and InfoPath databases for emergency response planning, ensuring accurate and up-to-date information for effective decision-making.Serving as Shift Lead and providing training for the Central Communications Team, fostering a culture of excellence and ensuring operational readiness.Recognized as Cast Member of the Month for updating and maintaining the center's databases for emergency operations, highlighting my dedication to maintaining operational efficiency.Re-engineering the center's Resort Contact Information database and emergency response location database using Microsoft Access, enhancing functionality and accessibility for emergency response personnel.In this role, I demonstrated strong communication skills, attention to detail, and technical expertise, contributing to the overall effectiveness and efficiency of emergency response operations.

In my role as a FOH Shift Lead and BOH Cast Member for Store Operations, I contributed to the smooth functioning of store operations with a focus on customer service and efficient management. Key responsibilities included:Leading FOH shifts and managing BOH activities to ensure seamless coordination between teams and deliver exceptional customer service.Providing timely service solutions and addressing customer inquiries to enhance the overall dining experience.Conducting inventory control and asset management to optimize stock levels and ensure accurate asset tracking.Managing cash operations and serving as a location revenue specialist to maintain financial integrity and compliance with procedures.In this capacity, I honed my customer service, organizational, and financial management skills, contributing to the success of store operations.