Abdullah Hanif Email and Phone Number
I am an accomplished professional with a proven track record in the Telecom and IT industry, backed by over 18 years of experience. Throughout my career, I have consistently excelled in roles that require a blend of technical expertise, leadership, and a commitment to excellence.Currently serving as Deputy Manager Operations at Transworld Home, I oversee key aspects of operations, including safety, productivity, quality and timely service delivery. My dedication to optimizing processes and enhancing team performance has been instrumental in achieving operational excellence.My journey in the telecom sector began earlier at Nayatel Pvt. Ltd, where I spent a decade and held various positions, including Assistant Manager Nayatel POP/Data Center and Assistant Manager Nayatel Complaints Section. In these roles, I played a pivotal role in improving customer support, implementing standard operating procedures, and mentoring junior team members. I also gained substantial experience in fiber optics, splicing, and network optimization.My educational background includes a Master's degree in Computer Science from Virtual University of Pakistan and a B.Sc in Mathematics & Physics from Allama Iqbal Open University. This academic foundation has complemented my hands-on technical expertise, enabling me to excel in roles that demand both theoretical knowledge and practical problem-solving.I am a proactive learner, always seeking to enhance my skills and stay updated with industry trends. My certifications in Cisco and Huawei attest to my commitment to ongoing professional development.I am enthusiastic about connecting with like-minded professionals, exploring new opportunities, and contributing to organizations in a growth-oriented environment. If you share similar aspirations or wish to collaborate, please don't hesitate to reach out. Let's connect and explore how we can mutually benefit each other's professional journeys.
Transworld Home
View- Website:
- transworld-home.com
- Employees:
- 100
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Deputy Manager Network DevelopmentTransworld Home Oct 2023 - PresentIslamabad, Islāmābād, Pakistan
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Operations LeaderTransworld Home Jul 2021 - Oct 202346-E, Commercial, Sector-E, Dha2 Islamabad.
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Assistant ManagerTransworld Home Mar 2019 - Jun 202146, Commercial Area, Sector-E, Dha Phase-Ii Islamabad, Pakistan
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Network Support EngineerTelecast Technology Corporation Oct 2018 - Dec 2018Plot No.375-B, Street No.16, Pothohar Road, Industrial Area, I-9/3 Islamabad.Complete IT/Network Support to the Local StaffManagement of FTTH Rack & Video Headend RackInstallation & Configuration of Complete DVB-C Solution.Installation & Configuration of Linux & Windows Server Machines & Cisco SwitchesTesting of Equipment Like Dell Server Machines, ONTs, OLTs, IRDs, Encoders & STBs for Headend Deployment.Compilation of Analysis/Testing Reports & Sharing with the Management.Coordination with Vendor as well as the Customer for Online/Oncall SupportCoordination with the Management as Team LeadTraining of Junior Team MembersOther Miscellaneous Tasks as assigned by the Management. -
Assistant Manager Nayatel Pop/Data CenterNayatel Pvt. Ltd Oct 2016 - Jul 2018Islamabado Strict implementation of POP handling SOP.o Prepare diagrams of core cables between all POPs. Diagrams should be completed within two months. o Updated diagrams of all POPs as per approved floor plans. o In house training of POP handling team regarding Equipment installed in POPs, ODF and Core cables.o Should have updated record of PON ports in each POP (with detail of splits). o Taking part in data verification & network optimization & customers shifting activities on OLTs o Prepare your backup who can take care of all the tasks in your absence. o Close coordination with planning for improvement in network and provisioning of PON ports to all DCs well in time so that installations get completed without any delay. o Grooming & Training of junior team members.o Removal of spare patch cords from all POPs without causing outages in network. o Gaining in depth knowledge of Fiber Optic, Splice Machine/Splicing, cleaving and Nayatel Network. o Pro-activeness in all affairs, remaining on top of every issue, aggressive follow-up of all tasks till their completion. o Exceeding expectations in performance, going beyond the call of duty/job description in work related matters.o Improving Communication skillso Thorough command on skill set.o Carrying out Pop maintenance activities as per OP Handling SOPs.o Making the ODF module functional and data entry in the module.o Close coordination with other departments for removal of discrepancies highlighted in QC reports.o Close coordination and active participation in the following projectso F-11 pop shifting projecto CANTT pop shifting projecto I-10 pop shifting projecto NPF pop projecto F-8 pop evacuation planning/implementationo Faisalabad data center -
Assistant Manager Nayatel Complaints SectionNayatel Pvt. Ltd Feb 2015 - Sep 2016Islamabad Pakistan• Technical Knowledge enhancement on continuous basis. Technical as well as Managerial (Reading Management Books). • Acquire basic knowledge of Access Network, Core-Network & Systems to better understand the problems and suggest the team members to troubleshoot accordingly.• Ensuring implementation of Complaint Handling SOP. Follow up with junior team members on assigned Trouble Tickets & ensuring that no Complaint is delayed.• Improving CRM updates, selection of correct fault type at time of closing of Trouble Ticket. • Keeping a check on the efficiency of all complaint team members, Making sure that each member exceeds expectations in performance in terms of Trouble Tickets handled and quality of work • Reporting events (if any) where the efficiency of the team gets effected; either due to the Customers, Organizational procedures or any other reason. Finding the solution to the problem and discussion with the Manager or Chief Operating Officer (COO).• Grooming junior team members on Technical as well as ethical values of the Company. • Ensuring that Quality of Work is up to the mark. No complaint from Customer regarding quality of work or behavior of the team.• Improving Interdepartmental Communication to better troubleshoot the Issues. • Keep track of test hardware & consumable items issuance. Proper record of consumption & record reconciliation with the Supply Chain Management on monthly basis.• Suggest changes/improvement in SOPs (if required) to streamline Complaint Handling Process.
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Senior Transmission Engineer ( Team Lead )Nayatel Pvt. Ltd Nov 2012 - Jan 201573-E Gd-Arcade Blue Area Islamabad• Supervising Both Nayatel & Micronet Complaints Teams comprising 24 Team members.• Coordination with the Customers for timely support.• Establishing good Coordination with various Teams of Nayatel Transmission like: TX-Cabling & Ducting Team, Tx- Operations & Maintenance Team, TX-Installation Teams & Quality Control Team.• Pro-activity in all affairs, remaining on top of every issue, aggressive Follow-up of all Tasks till their completion.• Enhancing the Technical Knowledge on continuous basis to achieve Skill Set for Next Level Promotion as Assistant Manager Transmission.• Ensuring Implementation on Complaint Handling SOP. Follow up with Junior Team Members on assigned Trouble Tickets that no Complaint is delayed.• Making Personal Efforts to attend the Customer Complaints• Reporting events where efficiency of Complaints Team gets affected; either due to customers, organizational procedures or any other reason.• Grooming Junior Team Members on technical as well as ethical values of the Company.• Ensure that quality of work is up to the Mark. No complaint from the Customers regarding Quality of Work.
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Transmission EngineerNayatel Pvt. Ltd Nov 2010 - Oct 201273-E Gd-Arcade Blue Area Islamabad• Supervising Complaints Team of Nayatel Pvt Ltd.• Installing and configuring networks under different scenarios.• Hands on experience of Cisco 2500, 2600, 2800 and 3600 Series Routers• Working on OSI TCP/IP Layer Functionality• Complete Understanding of MBL & NTL Infrastructure• In Depth working on PON/FTTH Technology• Optical Fiber Splicing, Laying & Arranging• ONT & ODF Installations• Cisco Router Configuration & Troubleshooting• IP Routing Configuration & Troubleshooting• Routing Protocols (OSPF/IGRP/RIP/BGP/ISIS).• IP Services (DHCP/DNS/AAA) & L2VPN & L3VPN Configuration• All Type of Routers Configurations for Home/Corporate Users
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Deputy Transmission EngineerNayatel Pvt. Ltd May 2009 - Nov 201073-E Gd Arcade Blue Area Islamabad.
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Assistant Transmission EngineerNayatel Pvt. Ltd May 2008 - May 200973-E Gd-Arcade Blue Area Islamabad• Supervised Level-II Team under Administration of Core Department Of Nayatel• Installing, configuring, operating and troubleshooting complex routed LAN, routed WAN and switched LAN networks of Nayatel Customers• Handling Complaints of All Home/Corporate Users of Nayatel
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Senior TechnicianMicronet Broadband (Pvt) Ltd Jul 2007 - May 200873-E Gd Arcade Blue Area IslamabadAs a Team member of MBL Operation Division reporting to Manager Transmission, my responsibilities as a Sr. Tech were as follows:• Solving Phone Line Issues.• Clearing faults related to PTCL Phone lines• Clearing faults related to PTCL Phone lines Cabinet & DP• Tracing faults from MDF to Customer End.• Installation of Cable from Co Location to MDF & DSLAM Cards.• PTCL Jumper settings in MDF.• Installation & Configuration of any Type of ADSL Routers• Complaint handling of all types in DSL Technology• Installation and configuration of different CPE’s with extensive insight which include Aztech,Zoom, Para dyne, Zexel, Speed stream, Efficient, Speed -Touch, Dlink, TP-Link and Linksys.• In Depth working on XDSL Technology
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TechnicianMicronet Broadband (Pvt) Ltd Sep 2006 - Jul 200773-E Gd Arcade Blue Area IslamabadAs a Team member of MBL Operation Division reporting to Manager Transmission, my responsibilities were as follows:• Cabling from D.P to the Customer’s premises and inside wiring.• Test Instruments handling and its placement at customer premises.• Mounting of racks and patchwork.• Assist in Software installations and keep record of technical documents.• Any other related task assigned by the Management.
Abdullah Hanif Education Details
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3.17 Cgpa -
Icb G-6/3 IslamabadLeft Exams -
Imcb F-7/3 IslamabadB
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F.G Boys School No.8 F-6/2 IslamabadA
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Cgpa: 3.14/4.0
Frequently Asked Questions about Abdullah Hanif
What company does Abdullah Hanif work for?
Abdullah Hanif works for Transworld Home
What is Abdullah Hanif's role at the current company?
Abdullah Hanif's current role is Deputy Manager | FTTx | GPON | Planning and Development | O & M | Fiber Optic.
What schools did Abdullah Hanif attend?
Abdullah Hanif attended Virtual University Of Pakistan, Allama Iqbal Open University, Icb G-6/3 Islamabad, Imcb F-7/3 Islamabad, F.g Boys School No.8 F-6/2 Islamabad, Virtual University Of Pakistan.
Who are Abdullah Hanif's colleagues?
Abdullah Hanif's colleagues are Adnan Khan, Rehan Iqbal, Saira Gill, Mohsin Ali, Muhammad Liaqaut, Umair Ali, Muhammad Danyal.
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