Alex Hannah Email & Phone Number

San Jose, Ca, Us

Product Manager and Technical Engineering Leader for Cisco Webex Contact Center Global Media Services. Responsible for the modernization, upgrades, and global rollout of a cloud native first-party media control and processing layer for Webex Contact Center.Our team has planned, designed, and implemented a best-in-class cloud native media layer to include open-source technology stacks to process VoIP, WebRTC, and SIP signaling throughout various global points of presence. We have integrations with worldwide PSTN service providers, partners, and customers.

Seattle, Wa, Us

Proud member of the AWS Global Specialized Solution Architecture team for Amazon Connect. I help empower our customers and partners with the tools and guidance they need to solve complex problems in the dynamic and diverse ecosystem of contact center solutions.As a Senior Solutions Architect for Amazon Connect, I developed go-to-market contact center strategy, architecture, and global deployment footprints for AWS strategic and global customers. I am a proven technical leader on a team of US based contact center architects and engineers for telephony, contact center, and AWS deployments. I provide deep technical guidance for large multi-national contact centers in excess of 20 million voice and chat minutes per month.In addition, I am a thought leader for advanced contact center capabilities such as artificial intelligence, machine learning, voice bio-metrics, API integrations, CRM, and 3rd party integrations.

San Jose, Ca, Us

I was promoted from CX Content Engineer to Senior CX Content Engineer in June 2019 as a result of superior performance in business operations and product innovation.My achievements include the leadership of a $28M project to build a data center to support Learning@Cisco Collaboration Labs in Research Triangle Park and San Jose. On this project, I designed, and implemented over 150+ Collaboration clusters, served as a liaison for three Cisco content engineers and multiple contractors.I was responsible for the the design of infrastructure, integration of Catalyst and Nexus switching, VPN architecture, VMware hypervisor installation, NetApp SAN provisioning, Remote student access, lab automation scripts, and performance tuning. I also served as the Lead Collaboration Automation and DevOps Engineer working with the Lab Automation Team to build VMware PowerCLI scripts, Powershell Scripts, Python automation, NETCONF scripting, RESTCONF scripting, Ansible scripts and playbooks, Cisco WebEx REST API development, and LAS XML scripting. I was able to lower lab startup time from 30 minutes to 5 minutes per student pod. I also introduced AGILE project methodologies to speed time to market. I built the Go-To-Market Video strategy for Learning@Cisco including the design, build out, and workflow of recording studios. As a thought leader, I presented at Cisco Live events attended by more than 30,000 customers. I also produced the Cisco CCIE 360 8-hour preparation lab for Cisco Live 2017 and Contact Center Scripting for CCNP Candidate 4-hour lab for Cisco Live 2018. I have received multiple Distinguished Speaker Awards.

San Jose, Ca, Us

I established, supported and provided training materials for Learning@Cisco, the digital learning division of Cisco Systems, whose platform is built to offer instant user access to training information, course materials, and exam preparation resourcesAs Lead Collaboration Content Developer, I created outlines, topologies, and courseware for all CCNA, CCNP, and CCIE Collaboration courses for Learning@Cisco.As CX Content Engineer, I served on a team team collaborating and breaking down functional silos across business units from Product Management, Advanced Services, Procurement, Delivery, Marketing, Legal, and Finance.My accomplishments included the development of Ask the Expert templates. I also worked with a team of seven developers to build 12 sessions. I worked with the Advanced Services team to design the Accelerator offering and templates.I developed training programs for clients in Contact Center Express, Enterprise, and the Customer Journey Platform.

Midlothian, Virginia, Us

I founded this business and Cisco Premier Partner, reaching target gross revenue in less than six months following achievement of Partner status and securing the Advanced UC Specialization in Q1 2012.I managed all facets of operations including short- and long-term strategic planning, finance, sales, marketing, and service delivery. I developed accounts in four states, including businesses and government agencies.I hired and led a team of CCIE Collaboration principals and engineers, including individuals with Top Secret clearances. I also worked with vendors that included Ingram Micro, Comstor, and KBZ.I hosted product demonstrations, installations, upgrades, and proofs of concept for clients ranging from small and mid-sized businesses to Fortune 500 enterprise corporations. I also wrote, edited, and reviewed multiple Cisco Press publications, including the Complete CIPTV2 Book and CCNP Voice study products.

Master Of Business Administration (Mba), Business

Information Systems, Computer Programming, Specific Applications