Who is Adam H.? Overview
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Adam H. is listed as Senior ServiceNow Developer at RapDev, based in Grand Rapids, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Adam H..
Adam H. previously worked as ServiceNow Developer at Rapdev and ServiceNow Developer at Nbcuniversal. Adam H. holds Cyber Defence, Computer And Information Systems Security/Information Assurance, Alumni from Davenport University.
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Email format at RapDev
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RapDev
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Profile bio
About Adam H.
Experienced ServiceNow developer and platform administrator with strong knowledge on multiple ServiceNow products and custom application development. I have a passion for working with users to design solutions within ServiceNow to enhance teams do day to day with automation, integration, and workflows.I have direct experience in integrations (REST/SOAP), HR Service Delivery, HR Onboarding, CMDB, CSDM, HAM, IRE, Integration Hub, Virtual Agent, and Discovery and hope to expand my knowledge to more products in the future.
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9 roles
Adam H. work experience
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Servicenow Developer
Current
Sep 2024 - Present
Servicenow Developer
- Lead a team of developers in the ITOM / CMDB space
- Created multiple development standards specific to the platform and organizational needs
- Created standard methods to streamline CMDB integrations
- Designed transition plan from a custom flat service map generation solution to Tag-Based Service Mapping and Tag Governance which will reduce incorrect and unstable maps / CI data
- Developed and maintained multiple integrations with Ansible for infrastructure automation
Apr 2023 - Sep 2024
System Engineer
- Recent projects:
- Exchange Online integration
- Qualys integration
- HR Onboarding go-live
- Spectrum Health / Beaumont Health integration (Corewell Health)
- Spectrum Health / Lakeland Health integrationResponsibilities;
May 2022 - Apr 2023
Application Development Analyst Associate
Responsibilities included:- Deployed Virtual Agent for the organization to provide end user support for common Human Resource and Information Technology requests.- Implemented Live Agent Chat routing for the Virtual Agent to both Human Resource and Information Technology service desks to better serve more complicated user requests.- Lead and assisted.
Mar 2021 - May 2022
Business Systems Analyst Associate
Responsibilities included: - Managed and optimized application lifecycle processes in ServiceNow to provide a single catalog item to management on software (new, upgrade, retire).- Supported the overall ServiceNow implementation by providing process guidance to developers and administrators in order to improve workflows for the organization.- Process.
Sep 2020 - Mar 2021
Jan 2020 - Sep 2020
Customer Tech Support Associate
- As a ServiceNow project backfill, I supported the current state functions of Application Onboarding, the CMDB, Major Incident Management, and Knowledge Management during the ServiceNow implementation project:
- Review and approve knowledge documentation based on KCS guidelines
- Consult with teams across the organization on how to properly bring an application into the system
- Conduct process improvement for config item creation and application tiering requests
- Facilitate Failure Impact Analysis meetings after major incidents
- Preform continuous maintenance on configuration items in the CMDB (creation, tiering, editing, etc.)
Aug 2019 - Jan 2020
Business Systems Analyst Intern
- Completed 2019's standard change review
- Completed a CMDB cleanup effort
- Aided in the completion of a knowledge shift-left effort
- Implemented a fix for internal paging for major incidents
- Provided operational support to the Incident Commander during major incidents
May 2019 - Aug 2019
2 education records
Adam H. education
Cyber Defence, Computer And Information Systems Security/Information Assurance, Alumni
Information Technology
Kent Career Technical Center
FAQ
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What company does Adam H. work for?
Adam H. works for RapDev.
What is Adam H.'s role at RapDev?
Adam H. is listed as Senior ServiceNow Developer at RapDev.
Where is Adam H. based?
Adam H. is based in Grand Rapids, Michigan, United States while working with RapDev.
What companies has Adam H. worked for?
Adam H. has worked for Rapdev, Nbcuniversal, and Corewell Health.
How can I contact Adam H.?
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What schools did Adam H. attend?
Adam H. holds Cyber Defence, Computer And Information Systems Security/Information Assurance, Alumni from Davenport University.
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