I leverage my 15+ years of experience in IT service management (ITSM) projects, web solutions, project management, and multi-platform integrations to support governance functions. I am passionate about finding innovative and efficient ways to solve business problems and meet customer needs.My role involves maintaining and building solutions for various company areas, applying corporate workflows and standards, and finding alternative options. I also help with new integrations and extensions, and provide training and documentation for past, present, and future implementations.Previously, I worked as a Professional Services Manager at EasyVista, where I helped customers choose, implement, and optimize the ITSM product, and managed the delivery team and projects. I hold multiple ITIL and CLE certifications, demonstrating my proficiency and knowledge in ITSM and service desk solutions.
Listed skills include It Strategy, Information Technology, Itil Certified, Windows Server, and 42 others.