Managing sites across Pune & PCMC Area of 25 Clienteles having Business volume of Rs. 80 lacs and with the Team Force of 450 onsite staff.Managing the Day- to - Day Operation with support from 3 Project Manager + 3 Executive’s + 5 Field Executive’s.Increase the profit of all the sites by implementing best practices and Achieving 100% Collection as per agreed terms.Keeping the Update & Track-On the Agreement and Renewals.Maintain records for Client Feedback and… Show more Managing sites across Pune & PCMC Area of 25 Clienteles having Business volume of Rs. 80 lacs and with the Team Force of 450 onsite staff.Managing the Day- to - Day Operation with support from 3 Project Manager + 3 Executive’s + 5 Field Executive’s.Increase the profit of all the sites by implementing best practices and Achieving 100% Collection as per agreed terms.Keeping the Update & Track-On the Agreement and Renewals.Maintain records for Client Feedback and Appreciation.Analyze CSR Summary for taking action and update the same internally as well as externally towards Improvement on closure.Visiting Client as per Monthly Schedules supported with Visit Report.Ensuring High Quality of Services is carried out according to FFS Standards & System and the schedules are followed.Every Month to coordinate for Site Visit with HR / Accounts Staff for smooth function in Operation’s and to standardize all sites as per the ISO Norms.Retaining the existing site by maintaining the cleaning standard at all the sites.Develop rapport with key clients and try to get the organic growth.People Development Activity: - Monitoring of ISO / Self Audit, Track & Evaluate Staff for all sites every month. Show less

Responsibilities : Worked as a TEAM LEADER. Handled a Collection Team of 45 members as a Team Leader for Recovery & Collections.Daily target achieving for the portfolio of cellular Post-Paid connection of Hutchison Essar Cellular Ltd (Hutch Mobile) now known as Vodafone and for the banking portfolio of Personal Loan for ICICI Bank, Punjab National Bank.

Attending and Assisting Clients Complaint calls to resolve the problem.Distributing and managing the Technical team workflow.Stationery managementCoordinating for any major and minor breakdown.Keys Management.Maintaining Material inventory.Maintaining and Preparing Job card reports, Documentation & Material consumption report.Updating the Computer Data of Customer history and maintaining the record files for the same and also maintaining the Inward/Outward of the… Show more Attending and Assisting Clients Complaint calls to resolve the problem.Distributing and managing the Technical team workflow.Stationery managementCoordinating for any major and minor breakdown.Keys Management.Maintaining Material inventory.Maintaining and Preparing Job card reports, Documentation & Material consumption report.Updating the Computer Data of Customer history and maintaining the record files for the same and also maintaining the Inward/Outward of the Stockroom. Show less

Responsibilities : Worked as CUSTOMER CARE EXECUTIVE(Voice). Attending and Assisting Customer on calls. Provide Voice Services and Information regarding the Landline/ Cdma Phones. Provide backend support with solution to the Queries & Complaints of customers to resolve their problem.Updating the Computer Data of Customer history and maintaining the record.

Providing Door to Door services to customers on call basis. Attending the Technical problems and resolving the same to attend customer satisfaction.Provide backend support with solution to the Queries & Complaints of customers to resolve their minor problems over the phone.Achieving and generating new customers by providing better service to the Customers through various sources such as getting feedback and the reviews from the Customer to the Company.

Providing Door to Door services to customers on call basis. Attending the Technical problems and resolving the same to attend customer satisfaction.Provide backend support with solution to the Queries & Complaints of customers to resolve their minor problems over the phone.Achieving and generating new customers by providing better service to the Customers through various sources such as getting feedback and the reviews from the Customer to the Company.