Ammar Hassan Email & Phone Number

Toronto, On, Ca

https://en.wikipedia.org/wiki/Miller_ThomsonImplemented the ServiceNow new instance with ITSM modules and customizing with company’s specific needs. creating new catalog items for shared services using variable setsWorked on integrating the company’s LDAP with ServiceNow, installing the MID server, setting configurations and filter criteria to pull data efficiently from LDAP ServerStrengthened the new instance Knowledgebase by migrating it from Legacy system into ServiceNow. Imported articles unconventionally using Glide scripts from HTML format, also importing folder directories for Images, videos etc. and writing script to change references to images/ videos from old directory to new cloud location of ServiceNow.Worked on NOW Mobile App customization, for the new employee onboarding and also introduced new catalog items to Mobile app for incident creationsMigrated company's customized legacy apps in Lotus Notes data using transform Maps Import set and writing Glide scripts. Worked on migration of Kanban PM data to ServiceNow Visual Task Board. including task comments and work notes also implementing the alert/ warning events from other systems to create incident in ServiceNow using Email Actions

Toronto, Ontario, Ca

Company: https://en.wikipedia.org/wiki/Canadian_TireIntegrated the CMDB with the longstanding SQL server databases using the data sources, transform maps, custom scripts and Discovery to populate the CMDB with updated status of CIs, Location, Last Discovered date and run the daily scheduled job for consistency of data and reporting.Worked in the 2 weeks sprint agile scrum environment, implemented the Delegated Development environment for non-admin users, to develop and code their catalog items and forms and promote to production without the interference of ServiceNow adminImplemented Single Sign On at the Enterprise level using Okta as identity provider with SAML2.0. Worked on the feasibility of virtual agents for some time if deployed for the enterprise.Enhanced ServiceNow enterprise custom applications related to security, developing service catalog for different teams using workflows, Glide Scripts, java scripting in Business rules, Script Includes, Client script, UI Policies and related modules.Integrated the Enterprise’s Retail store system’s CIs with ServiceNow CMDB for efficient Service Mapping. and provide good basis for enterprise Asset management

Toronto, Ontario, Ca

Developed custom applications leveraging ServiceNow schema on the knowledge base, updating workflows, imported data from the legacy Lotus Notes database using Import set, Transform Maps, implementing client requirements providing suggestions.Worked on ITOM Event Management module, configuring incoming alerts on REST from multiple applications using Event Alerts, Event Rules and scripts in ServiceNow, assigning to appropriate groups for quick resolution of the incident.Wrote Glide API and JavaScript codes for scheduled job, Business rules to format Knowledge records with HTML UI. Client scripts, UI Policies, UI Actions for Scotiabank’s custom Scheduling application.Worked with other team to replace Evanios integration on ServiceNow with REST API calls. Configuring and Evaluating ServiceNow integration with PagerDuty.

Toronto, Ontario, Ca

 Enhancing and maintaining different modules of ITSM including Incident, Problem, Change and Service Request Management using Javascript, Glide API in Business Rules, Script Includes, UI Policies for Enterprise’s custom requirements Resolving incidents related to Servicenow in Dev, Stage, Production environments. Also handling changes/ patches/ certificates being implemented.Training and managing team of 2 developers on daily support task and development being promoted to production. Also assisting App Manager in estimates of time and resources. Worked on Migration of Servicenow from Geneva to Istanbul version for Enterprise’s all Dev, Stage, Production environments. Supporting quality assurance and removing related issues Working on integration of servicenow with other applications developed in Oracle, SQL, .Net through webservices using TIBCO. Increasing ROI working closely with the business analyst, developing and maintaining custom C#/ASP.NET based web applications using Oracle PL/SQL and keeping code tracks in Github. Strengthening growth by following scrum methodology for development, meeting deadlines and alongside providing support for live environment applications

Toronto, Ontario, Ca

 Designed and built efficient and reusable C#, JavaScript and Glide API codes. Writing Business Logic, Forms, UI Policies, Email Scripts, Web Services Integration modules for Morguard and other client’s custom applications Coordinated with business analysts, developed, and maintained the RBC huge Service catalog application – myMarketplace Worked on different phases of software lifecycle and maintained the client’s application efficiently using Javascript, C#, HTML, CSS and supporting languages Enhanced and maintained the Project Portfolio Management module using JavaScript/ HTML in scheduled job, enhancing tables and generating custom reports Designed and developed new workflows, generating tasks and communicating other application over web services and used scripts and scheduled jobs to automate the tasks Worked with quality assurance, IPCC and orchestration for H&R Block and different projects Implemented Dashboard reporting using SAP and Servicenow Performance Analytics for RBC, BDO and Q9

 Increased growth by developing new applications in C#.Net, HTML5, CSS3, JavaScript, XML and jQuery, for domains like Education, Finance, and Manufacturing Accomplished Software Development Life Cycle (SDLC) from requirements and designing architecture to deployments and support  Reduced development time deploying CMS applications with WordPress, Visual Studio.Net and MySQL Server, actively participate in development Mentored new programmers on languages C#.Net, SQL, ASP.Net with code re-usability to reduce cost, following Object Oriented Programming and Relational Databases Maintained good team environment, met strict deadlines, and effectively communicated the progress to the management

Rawalpindi, Pk

 Implemented data concurrency developing new codes in C#.Net, VB Script, tested and documented the applications handled large data migration effectively Ensured data integrity by removing erroneous records using SQL/PLSQL for a stabilized applications that includes 18 modules of the CRM software application Implemented new reporting including graphical views using SAP Crystal Reports, NotesSQL in C#.Net to show detailed patterns of payments, revenues, and company growth Worked on Oracle enhancing features to company’s applications got better user-feedback and trained the new team members. Actively participated in the testing and documentation of the applications, Configured Server, created Access levels, and prevented any malicious activity through policies

Santa Clara, California, Us

 Developed, implemented and maintained the application in C#.Net with Oracle backend, included pay-order invoicing, inventory, manufacturing, shipping and other related modules Successfully developed custom applications/modules using ASP.Net and SQL Server including Attendance System aiding Digital Persona Finger Print Reader Actively involved in development of management system based on Oracle Forms, designing Reports for Detailed analysis and selected as interim Acting Manager  Ensured data consistency using Microsoft SQL Server 2005 and Oracle 10g, Reporting with SAP and Report Viewer and set up secure deployments with Visual Studio 2005

Bachelor'S Degree, Computer Science

High School, Pre- Engineering

High School, Sciences