Ahmad Hashem Email and Phone Number
Ahmad Hashem work email
- Valid
- Valid
Ahmad Hashem personal email
- Valid
As an IT Service Delivery Executive, I ensure strategic alignment of IT and business goals and objectives, I lead teams to provide high quality IT services based on best practices and standards with consistent results that meet business objectives and exceeds customer expectations through continuous improvement of service delivery processes, continuous alignment of IT and business, and being proactive to market demand or change. I am self-assurance, open-minded, empowering leader looking always to make a difference for my organization and its customersSTRENGTHS:-15 years of experience working with top international companies such as HP, HPE and AtosOrigin, and supporting major clients in Banking, Telecom, Insurance, Health, Employee Benefits and Government industries-Managed nationwide systems with yearly revenue $500M+ and yearly transactions 3B+ -Lead major transformation programs for services related to 60 of fortune 500 clients -Transitioned mission critical live systems with complex environments to the cloud-Lead major security programs to align with ISO 27001 and SOC2 standards-Supervised a team of 50+ members in 1st, 2nd level of support, middle-ware, infrastructure and monitoring-Comprehensive view on IT business end to end; strategy, design, transition and implementation, delivery and operations, in addition to software development and testing-Certified in PMP, ITIL, TOGAF, SOA, JAVA and ORACLEAREAS OF SPECIALIZATION:-IT Strategy and Business Alignment-IT Budgeting-IT Service Management-IT Infrastructure Security and Cloud Computing-Business, Application, Data and Cloud Infrastructure Architecture-Information Security Management Systems (ISMS)-Risk Methodology, Risk Assessment, Risk Treatment and Security Controls-IT Governance and Standards: TOGAF, ADM method (Architecture Development Method), IT Infrastructure Library (ITIL), Agile, DevOps, ISO 9001 and ISO 27001-Business Domains: Insurance, Payment Systems, Health, Employee Benefits
Capgemini
View- Website:
- capgemini.com
- Employees:
- 321265
-
Head Of Delivery For Non-Financial Sector - UaeCapgeminiAbu Dhabi, United Arab Emirates
-
Delivery Executive - Head Of Public SectorCapgemini Jan 2021 - PresentUnited Arab Emirates
-
Head Of Service DeliveryInforica Mar 2017 - Jan 2021Mississauga, CanadaReported to CEO and was responsible for aligning IT with strategic business goals and objectives, IT budgeting, IT resource planning, building and directing managed service agreements (MSA), managing and reporting service level agreements (SLAs), leading major IT transformational and enterprise architecture programs in cloud computing, security and IT service management related to 7+ companies in SEB group and over 60 of fortune 500 clients and partners.• Led a major transformational program as part of an acquisition which included 9 mission critical live systems distributed in 3 different Data Centers in Canada and US within 60 days• Developed and managed the IT roadmap at enterprise level for SEB Group to align with the strategic business goals and objectives• Led major cost savings programs resulted in reduced IT infrastructure cost (Azure cloud) by 53%• Led the execution of major security 27001 programs including risk assessment, risk treatment, risk treatment plan (RTP) and the implementation and execution of information security management system (ISMS)• Led the development of business continuity plan (BCP) and the successful implementation of the BCP tests -
It Service Delivery ManagerHewlett Packard Enterprise Sep 2014 - Oct 2016Reported to Account Executive Manager and was responsible for setting targets, monitoring performance, and managing the services for nation-wide payment systems with 20M+ transactions per day. HPE ES is operating the national payment system under an outsourcing agreement with 100+ team members on site• Boosted over 50 team members’ performance and built strong capabilities in service delivery department (1st and 2nd level of support, middleware, infrastructure and Monitoring teams)• Trained first level of support (Service Desk) which resulted in increased first call resolution from 60% to 75% and improved customer satisfaction by 35% • Participated in contract negotiations valued at $60M• Exceeded Availability and Performance SLA targets (system availability SLA target :99.90%, achieved: 99.93%, system performance SLA target: 99.00% of service response times <2 seconds, achieved:99.50%) • Ran five successful disaster recovery failovers / failbacks planning and executions• Successfully implemented several Service Improvement Plan targeting Human Error, Change Management and reduction of MTTR• Implemented ITIL compliant change, incident and problem management processes using standard IT Infrastructure Library (ITIL) and IT Service Management (ITSM) methodologies• Contributed to the implementation and migration to SAP ERP in production environment mainly Customer Relationship Management (SAP CRM), Financial Accounting and Controlling (SAP FICO) and SAP Solution Manager• Reduced release rollbacks by 65% by enhancing change management process, risk analysis and implementing DevOps best practises• Led successful ITSM and Security audits, achieved, and sustained ISO-20000 and ISO-27001• Led major transformation project to transform the legacy system to new SOA platform built in IBM and Oracle technologies, the project included major activities such as running both systems in parallel and data migration -
Middleware And Application Support ManagerHp Sep 2008 - Sep 2014Was responsible for the leadership, control, decision making and line management of the Middleware and Application Support department (15 members) for nation-wide payment systems based on IBM, Webmethod and Oracle technologies (IBM MQ, WebSphere Message Broker, IBM Integration Bus (IIB), DataPower, WebSphere Process Server, Business Activity Monitoring (BAM), Oracle 12c, F5, Webmethod, CheckFree). Enacted as Service Delivery Manager with expanded responsibilities to supervise and manage business, infrastructure and monitoring teams• Led major critical projects (DR Failover and Switch Back activities, deployment of major releases into production environment, major system upgrades at middleware, oracle and system levels)• Managed the architecture, design, and migration of complex solutions to production environment while maintaining the SLA Availability (99.90%) and Performance (99.00% within 2 seconds)• Architected, designed and implemented a reporting solution that provided automated reports and dashboards capabilities powered by BI (Business Intelligence) that covered 60% of customer’s BI requirements • Enhanced incident, problem, change and configuration management processes: - Improved monitoring and automation of incidents resolution which reduced the system downtimes by 43% - Identified the root cause of 87% of the problems in production and hand it over to 3rd level of support - Visualized incident resolution and hand it over to 1st level of support (Service Desk) which improved incident resolution time by 32%- Automated release deployments and thus reduced deployment time from 3 days to few hours- Automated configuration items (CI) synchronization between production and disaster recovery (DR) sites which enhanced MTTR (Mean Time To Recover) from 4 hours to 1 hour (75% improvement) -
Software Performance And Qa Engineer Team Lead ExpertAtos Jun 2005 - Sep 2008Was hired as a performance and QA engineer then promoted to a team lead. Was responsible for planning, designing and executing performance, capacity and availability tests at component and system level in addition to designing, identifying and recommending solutions for performance bottlenecks at system, application and database level -
Software Development Team LeadAces Jan 2001 - Jun 2005Was hired as a developer, promoted to a senior developer, and then to a team leader. Was responsible for the architecture, development and design of insurance and financial systems
Ahmad Hashem Skills
Frequently Asked Questions about Ahmad Hashem
What company does Ahmad Hashem work for?
Ahmad Hashem works for Capgemini
What is Ahmad Hashem's role at the current company?
Ahmad Hashem's current role is Head of Delivery for Non-Financial Sector - UAE.
What is Ahmad Hashem's email address?
Ahmad Hashem's email address is ah****@****hoo.com
What skills is Ahmad Hashem known for?
Ahmad Hashem has skills like Itil, It Service Management, Oracle, It Management, Enterprise Architecture, Requirements Analysis, Software Project Management, Solution Architecture, Pmp, Project Management, Team Leadership, Integration.
Who are Ahmad Hashem's colleagues?
Ahmad Hashem's colleagues are Jayita Bardhan, Divya N, Jorge Alejandro Quiroga Cruz, Komal Zade, Lola Marchand, Priyam Kumar, Frédéric Blanc.
Not the Ahmad Hashem you were looking for?
-
-
Ahmad Hashem (PMP)
Dubai, United Arab Emirates -
-
1orientdesert.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial