Amanda Hawthorne Penharlow, Phr Email & Phone Number

San Diego, California, Us

Leads the People & Culture strategy at a 105-person IT services firm with employees in states across the US. Proud to have helped build a dynamic, hybrid work culture that earned Great Place to Work Certified status in 2024 and was recognized as a Best Place to Work in 2022 by the San Diego Business Journal and as a Top Workplace by the SD Union-Tribune in 2020. Successfully meets organizational staffing goals by overseeing a strong recruiting function and delivering effective onboarding for positions ranging from intern to VP, including hard-to-fill technical roles. Increased process efficiency and candidate engagement by implementing process automation and structured recruiting workflows, allowing HR and hiring manager to focus more on the humans in front of them. Analyzed employee survey data to provide meaningful, data-driven recommendations for strategic HR initiatives, including flexible scheduling and remote work policies (before Covid-19 made it the norm!). Leveraged available state/local funding programs to support training of new hires and existing staff, winning a $50k training reimbursement grant through the state of California and multiple On-the-Job-Training funding awards totaling $100k+. Coached new and experienced managers on a broad range of employee situations, coordinating with outside legal counsel as necessary. Managed ADA-related accommodation requests and leaves of absence, including FMLA/CFRA, navigating a complex landscape of local, state, and national regulations as Managed Solution operates with onsite, hybrid, and remote teams in 15+ states.Designs and administers a robust benefits program to meet the needs of a diverse and geographically distributed population.

México, Distrito Federal, Mx

Responsible for US talent management strategies at an international IT services company with two San Diego facilities and 60+ US employees. Successfully supported strong business outcomes during a time of significant change: acquisition, executive team turnover, and rapid expansion of US operations. DEPARTMENT HEAD: Promoted twice in two years. Responsible for policy/handbook review, compliance, compensation strategy, & annual HR budget. Hired, supervised an HR Specialist. Developed policies to increase retention & employee satisfaction, and improve company profitability.BUSINESS PARTNER: Performed needs analyses to identify and remedy gaps in skills, training, and job functions. Worked with management to develop & communicate career-pathing programs.HR TECHNOLOGIST: Developed proficiency in multiple HR Information Systems (SuccessFactors, Paylocity, Zenefits); mastery of compensation software (Payscale Insight); and a strong knowledge of LinkedIn recruiter tools, CATS Applicant Tracking System, SurveyMonkey analytics, & Google Apps. RECRUITMENT+ONBOARDING: On-boarded 40+ employees and temps, ranging from entry- to executive-level. Reduced reliance on outside recruiting. Oversaw pre-hire activities: employee background checks; international visa procurement (TN, H1B, Green Card); and verification of work eligibility through E-Verify. CULTURAL CHAMPION: Reduced turnover 37%. Restructured time-off policies; instituted a workplace bullying policy; and increased positive responses on the Great Place to Work survey from 68% (2013) to 92% (2015). Planned all staff events.TRAINING+DEVELOPMENT: Implemented reimbursement policy for professional development & certification. Developed means to track employee certification, training metrics. BENEFITS SPECIALIST: Executed two successful open enrollment periods. Responsible for plan selection; employer contribution rate determination; and communication efforts. Implemented online benefits enrollment/management tool.

México, Distrito Federal, Mx

redIT supports the global IT community with private, customizable cloud services and data centers in the southwestern U.S. and Latin America. redIT enables its clients to focus resources on what drives their competitive advantage – not the distractions of owning and managing IT.-Professionally interfaced with clients as brand ambassador and customer-service representative.-Managed facility access in accordance with SSAE‐16 audited security procedures.-Provided high-quality, high-level support to marketing, facilities, network-operations, and accounting departments.-Wrote, revised, and XHTML-formatted training articles and procedural outlines for publication on internal Wiki.

Extension Program - Hr Certificate, Human Resources Management And Services

Bachelor Of Science, Human Development