Alex Hayden Email & Phone Number

Hickory, North Carolina, United States

• Perform technical and procedural adjustments associated with the implementation, testing, and overall use/functionality of permitting/inspection software in conjunction with IT staff• Serve as the expert resource for all permitting/inspection software users and a liaison between users and vendor support staff as well as internal IT staff• Train staff and customers in various software applications• Develop reports and extracts key data from software for reporting, tracking, budgeting, and other supporting purposes• Manage internal and external applications of the software to ensure efficiency and accuracy across multiple departments and jurisdictions• Serve as training manager responsible for evaluating training needs and conducting or coordinating software training for internal departments and the County’s municipal partners • Assist with design, development, implementation, and evaluation of processes, initiatives, and training programs for software• Manage the department’s website content and e-service functions• Establish metrics to support department’s performance management system and gauge the effectiveness of ongoing processes and functions• Develop training needs assessment and researches best practices based research data• Assist with development of community outreach strategies to inform the public of ongoing construction projects, available services, etc. in departmental operations

Hickory, Nc

• Configured Windows Server 2012 R2, Server 2016, and Server 2019• Repaired and upgraded computer and server hardware• Monitored and troubleshot server backups using Barracuda Backups and Datto• Managed documentation using ConnectWise Manage and IT Glue• Remoted into clientele computers using ConnectWise Control, Microsoft Remote Desktop, Splashtop, and TeamViewer• Configured and troubleshot Muratec and Sharp printers• Troubleshot network connectivity issues for clientele• Terminated and installed network cabling• Created internal and customer-facing documentation

Hickory, Nc

• Installed and configured Windows 7, 8.1, 10, Server 2012 R2, Server 2016, and Server 2019• Repaired and upgraded computer and server hardware• Created, monitored, and troubleshot system and server backups using Acronis True Image, Acronis Cyber Backup, Macrium Reflect, and Solarwinds Backup• Securely erased hard drives using Eraser• Troubleshot Microsoft Office, QuickBooks, and TABopts Project Manager• Managed computer credentials, activity, and software installs using Active Directory, Group Policy, PassPortal, and ConnectWise Automate• Remoted into clientele computers using Microsoft Remote Desktop and ConnectWise Control• Installed, configured, and troubleshot HP, Sharp, and Dymo printers• Installed APC Uninterruptible Power Supply• Installed, configured, and troubleshot TP-Link and Netgear routers and switches• Installed, configured, and troubleshot Ubiquiti security gateways, routers, switches, cloud keys, and access points• Configured and troubleshot OpenVPN, L2TP VPN, and RADIUS• Troubleshot network connectivity issues for clientele• Terminated and installed network cabling• Provided clientele consultations on IT hardware and software purchases• Created internal and customer-facing documentation• Designed computer wallpapers for clientele using company logos• Designed maps for and set up the digital display which showed office locations in the Del-Mark, Inc. building• Customized landing page of remote support web portal

Cape Girardeau, Mo

• Installed and configured Windows 10 and Server 2019• Configured and troubleshot macOS Server and VPN• Repaired and upgraded computer and server hardware• Created system backups using Veeam• Securely erased hard drives using DBAN• Troubleshot Microsoft Office, QuickBooks, and Lacerte• Remoted into clientele computers using ConnectWise Control• Installed, configured, and troubleshot HP, Canon, and Brother printers• Installed, configured, and troubleshot Allworx phones and servers• Installed and configured Wattbox Uninterruptible Power Supply• Installed, configured, and troubleshot Hikvision, Exacq, and Revo network video recorders• Installed, configured, and troubleshot Hikvision, Revo, IQeye, IC Realtime, and Bosch IP cameras• Installed, configured, and troubleshot Pakedge, Araknis, TP-Link, Linksys, and Asus routers and switches• Installed, configured, and troubleshot Ubiquiti security gateways, routers, switches, cloud keys, and access points• Configured and troubleshot SonicWall security gateways• Troubleshot network connectivity issues for clientele• Terminated and installed network cabling• Provided clientele consultations on IT hardware and software purchases

University Park, Pa

• Imaged, deployed, and repaired Windows and Macintosh computers• Created, packaged, and applied custom WIMs for Windows digital displays and secure-erase drives• Created, packaged, and applied custom images for Macintosh digital displays and dual-boot systems• Created Windows and Macintosh virtual machines using VirtualBox• Created system backups using SyncBack, Retrospect, Windows Backup, and Apple Time Machine• Encrypted files, folders, and drives using VeraCrypt and BitLocker• Securely erased system hard drives using Active@ KillDisk, Apple Disk Utility, Command Prompt, and Bash• Troubleshot Adobe CS6, Adobe Creative Cloud, Autodesk, ArcGIS, Rhino, Grasshopper, Sibelius, SmartMusic, Finale, Pro Tools, iLife, iWork, and Microsoft Office• Managed computer credentials, activity, and software installs using Active Directory, Group Policy, LDAP, KeyServer, and BigFix• Troubleshot and repaired HP, Brother, Epson, and Ricoh multifunction printers• Configured and troubleshot printer settings, firewalls, ACLs, and network connectivity using Pharos Uniprint, Imageprint, CUPS, and various printer embedded web servers• Troubleshot and repaired Epson and Panasonic projectors• Remoted into University computers using ConnectWise Control, Dameware, TeamViewer, Microsoft Remote Desktop, and Apple Remote Desktop• Configured and troubleshot network connections for computers, printers, and scanners• Updated the IT inventory for the College of Arts & Architecture using Snipe-IT• Provided consultations on IT hardware and software purchases• Chaired the IT Communication Committee for the College of Arts & Architecture• Served on the IT Documentation Committee for the College of Arts & Architecture• Served on the Office 365 Documentation Committee for all the Pennsylvania State University campuses

State College, Pa

• Imaged, deployed, and repaired Windows computers• Troubleshot Adobe CS6, ArcGIS, and Microsoft Office• Managed common software installs using Ninite• Troubleshot and repaired HP, Kyocera, and Ricoh multifunction printers• Remoted into Borough computers using Dameware• Troubleshot network connectivity issues using a toner and probe kit• Managed the IT inventory for the Borough and the Council of Governments

State College, Pa

• Handled deposits and withdrawals from customers’ checking and savings accounts• Scanned and correct data entries for all checks at the end of the business day• Troubleshot thermal printers• Utilized typewriter to create cashier’s checks

University Park, Pa

• Provided surveys to selected families of regional middle school students • Set up cameras and recorded interviews of middle school students with each of their parents• Searched surveys for any answers which indicated that the middle school was considered “at risk” and reported them to the program head• Submitted recorded interviews to primary researchers for review

University Park, Pa

• Taught the introductory Public Speaking course

Minneapolis, Mn

• Organized University of Minnesota intercampus mini-conference on rhetoric in communication• Taught the Argumentation course • Taught the Interviewing course• Taught the introductory Public Speaking course• Assisted teaching the Film History & Criticism course

Kirksville, Mo

• Wrote and edited opinion articles about recent community and university events

Kirksville, Mo

• Contacted Truman State University alumni in order to update their information in the alumni directory• Recorded donations from alumni• Fundraised for specific university projects like the Parents’ Council Project

Kirksville, Mo

• Reported local, national, and international stories of note, and presented them in an informative yet entertaining manner• Tested the radio station’s emergency broadcast system• Initiated, monitored, and maintained the radio station’s broadcasting system throughout the early morning

Jefferson City, Mo

• Directed and supervised the work of all other employees during the scheduled shift• Prepared daily the fresh meat and vegetables that were to be used for sandwiches and salads• Counted cashier’s draw at closing and placed money within the store’s safe

Columbia, Mo

• Collected pollen samples from the University greenhouse and placed them in cold storage using liquid nitrogen• Sterilized various lab equipment using an autoclave, so that lab cultures could be created without the worry of pre-existing bacteria

Master'S Degree, Speech Communication And Rhetoric

Bachelor'S Degree, Philosophy And Religious Studies

Bachelor'S Degree, Speech Communication And Rhetoric