Andrea Henrici De Angelis Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Olanda Settentrionale, Paesi Bassi

Amsterdam, North Holland Province, Netherlands

Amsterdam Area, Netherlands

Handling technical queries from 1st line and outsourced 2nd line teams, via chat and escalations within the agreed KPI.In the course of the years I have been dealing with cases concerning the back-end systems, mobile application and the rapidly growing business of fitness products. In the latest year I have also been in charge of the technical support for the press and affiliated PR agenciesThe many different day-to-day tasks still leave space for projects spanning very different… Show more Handling technical queries from 1st line and outsourced 2nd line teams, via chat and escalations within the agreed KPI.In the course of the years I have been dealing with cases concerning the back-end systems, mobile application and the rapidly growing business of fitness products. In the latest year I have also been in charge of the technical support for the press and affiliated PR agenciesThe many different day-to-day tasks still leave space for projects spanning very different areas, from training to software development,.I have been developing and maintaining a Django-based web application serving over 100 users, who rely on it in daily troubleshooting customer issues. Reproduction of issues reported from the customers, development of advanced troubleshooting and workaround.Investigation, reporting and following up on bug reports, in coordination with NOC, product development, management. Special attention has been paid to the delivery of acceptable solutions in the shortest time possible.Creating and providing trainings and technical documentation for Tear 1 and Tear 2. I have been largely involved in training all the levels of Customer Care on the most advanced topics in my areas of expertise.Developing and improving procedures, focusing on the best customer experience and effectiveness of support.Coaching of other engineers, sharing and expanding knowledge. Show less

Amsterdam Area, Netherlands

Assisting the customers in the daily use of the products, resolution of issues, salesCorrect and careful recording of incidentsEscalation to Tear 2, follow-up with customers on the acceptability of the proposed workarounds and solutions

Siena Area, Italy

System and network administrator for local businesses.Administering several Windows Server 2003 domains, Exchange server, centralized backup, networked printers.Managing of workstations and mobile phones, enterprise firewall and anti-virus software.

Siena Area, Italy

Sale and technical support on personal computers, networks, cell phones, professional audio devices.Technical services for conferencesI have been employed first as and ICT specialist, then lead the expanding IT department.Together with end-users the regular customers included many of the most important businesses in the area, such as the Università degli studi di Siena and Università per stranieri di Siena, Banca Monte dei Paschi di Siena, Novartis Siena Biotech, Bayer

Telecommunications Ingeneering

Cisco Internetworking

Cisco netacad preparatory course for Cisco CCNA certification

High School Diploma, Italian, English, French, Physics, Chemestry, Mathematics, Latin, Ancient Greek, Informatics

Activities and Societies: Theather, Athletics team