Ahed Eid Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

* Cultivated and maintained strong relationships with high-net-worth clients, consistently achieving and exceeding financial targets.*Analyzed financial statements and conducted credit evaluations, providing strategic recommendations to mitigate risks.* Assisted clients in defining and achieving their primary financial objectives through tailored financial planning and investment strategies.* Actively promoted and sold a range of bank products, including investment solutions, loans, and insurance, aligning offerings with client needs.* Managed customer investments by offering expert advice and conducting comprehensive risk assessments.* Collaborated with credit and customer service teams to enhance sales transactions and ensure a seamless client experience.* Efficiently monitored and managed customer orders, ensuring timely processing and execution.* Reported significant delinquency and early warning signs to management, safeguarding the bank from potential losses.

Abu Dhabi, United Arab Emirates

Customer Relationship Officer | Finance Expert | Results-Driven Sales ProfessionalAs a Customer Relationship Officer at Abu Dhabi Commercial Bank from 2021 to 2022, I consistently achieved financial targets for deposits, loans, and credit cards, earning recognition as a top performer in my department. My role involved enhancing business understanding through effective collaboration with various department managers.I focused on ensuring exceptional customer experiences by closely monitoring interactions, meeting commitments, and addressing any issues promptly. My efforts resulted in exceeding performance metrics in the sales of credit union products and services, showcasing my ability to drive revenue growth.In addition to my sales achievements, I supported the end-to-end credit management process, ensuring strict compliance with credit regulations. My proactive communication with customers allowed me to assess their needs effectively and promote relevant products, fostering strong relationships and customer loyalty.I am passionate about leveraging my skills in customer relationship management, sales strategy, and compliance to contribute to the success of a forward-thinking organization.

Abu Dhabi, United Arab Emirates

* Managed all banking transactions, including deposits, withdrawals, and interbank cash clearing services (ICCS), ensuring accuracy and efficiency in operations.* Oversaw cash limits and insurance procedures to maintain smooth transaction flow and mitigate risks.* Promoted banking services to achieve branch business goals while fostering strong customer relationships and enhancing client satisfaction.* Prioritized payments for privilege and high-net-worth clients, delivering exceptional, personalized service.* Addressed customer queries and complaints promptly, ensuring effective resolution and building trust and loyalty.* Ensured compliance with internal policies, including Anti-Money Laundering (AML) regulations and counterfeit note detection.* Maintained the key register and coordinated with custodians to streamline handover processes, enhancing operational efficiency.* Resolved issues related to captured cards, ATMs, and CCTV, ensuring a secure banking environment for all clients.

Jordan

*Assisted in creating and executing schedules, managing budgets, and optimizing office workflow to enhance overall efficiency.* Greeted visitors and directed them appropriately, fostering a welcoming and professional environment.* Managed basic office duties, including phone management, email correspondence, data entry, and detailed reporting.* Processed financial documents, including contracts and expense reports, ensuring accuracy and compliance.* Ensured office organization and security while implementing new policies and processes to improve operational effectiveness.

Master'S Degree, Digital Business

Bachelor Degree, Financial Economics