Operations Manager
Bird Dog Outdoors
AeroLeads people directory · profile
Alex Hedrick, Mba Email & Phone Number
Operations Manager
at
Bird Dog Outdoors
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Bird Dog Outdoors
Role
Operations Manager
Location
Spicewood, Texas, United States
Who is Alex Hedrick, Mba? Overview
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Quick answer
Alex Hedrick, Mba is listed as Operations Manager at Bird Dog Outdoors, based in Spicewood, Texas, United States. AeroLeads shows a matched LinkedIn profile for Alex Hedrick, Mba.
Alex Hedrick, Mba previously worked as Head of e-Commerce Operations at Bird Dog Outdoors and Full-time parenting at Career Break. Alex Hedrick, Mba holds Master Of Business Administration (M.B.A.), Business Administration, Management And Operations With An Emphasis In Leadership from Concordia University Texas.
Profile bio
About Alex Hedrick, Mba
As a results-driven Customer Success leader, I offer demonstrated expertise developing customer focused omni-channel eCommerce strategies driving sustainable growth through customer engagement and account management. I am adept at leveraging strong emotional intelligence to elicit client needs and deploy solutions that improve the quality and delivery of services and optimize long-term gains in performance, revenue, and profitability.Throughout my career I have been recognized as an effective leader with the demonstrated ability to build and mentor diverse teams to meet the demands of clients operating in a digital economy. I am regarded as a dedicated leader with a record of stellar performance, ability to adapt in high-demand environments, and regarded as an indispensable asset to organizational success. Systems & Technologies:Tableau • Power BI • Google Analytics • Oracle - Hyperion • NetSuite • Atlassian Suite • Salesforce • Zendesk • Consul • Mercury Gate • ShipStation • Shippo • Google Cloud • Smart Office • Balance Sheet • Front Page • DocuSign • Mac/Windows OSTraining & Certifications:Challenger Sales Workshop Certification • 2019Harvard University: Employee Time Management Certification • 2019True Value Certification: Finding Your Management Style • 2019Karrass: Effective Negotiating • 2015FATHOM Corporate Training: Customer Service • 2013Highlighted areas of expertise include:Revenue Growth StrategyClient Pricing & NegotiationsRelationship ManagementContract Management Market Trend Analysis Customer Experience Client EngagementIT Service DeliveryBusiness DevelopmentProject ManagementProgram Development
Listed skills include Customer Service, Powerpoint, Microsoft Excel, Microsoft Office, and 45 others.
Current workplace
Alex Hedrick, Mba's current company
Company context helps verify the profile and gives searchers a useful next step.
Bird Dog Outdoors
9 roles
Alex Hedrick, Mba work experience
A career timeline built from the work history available for this profile.
Head Of E-Commerce Operations
Current
Bird Dog Outdoors
https://www.birddogoutdoor.com
Jun 2023 - Present
Full-Time Parenting
Career Break
Personal Stylist, Head Chef, Teacher, Chauffeur, Therapist
Jan 2021 - May 2023
Shipstation Support Agent
Provided SaaS support to all ShipStation clients. Including front-line communications and technical troubleshooting. Responsible for timely resolutions as well as escalations to obtain an optimal customer retention and satisfaction
Aug 2020 - Dec 2020
Strategy And Operations Consultant
Whotype (Cyber Human Analytics)
Consultant supporting Whotype.com with global growth, strategy, and business operations. Responsible for providing the CEO with user metrics and analytics, target market growth strategy recommendations and execution road map.
Mar 2018 - Mar 2020
Sr. Client Success Manager
Client Success Manager (post acquisition of Newgistics by Pitney Bowes).
Sep 2017 - Jun 2019
Client Success Manager
- Worked with the Technical Project Manager to optimize new clients’ experience through efficient on-boarding and deployment of best practices to ensure the highest levels of service quality
- Identified opportunities for organic growth of client accounts by presenting appropriate new products and features and building business cases to demonstrate value
- Assessed client road-maps, growth objectives, and competitive analysis to prepare quarterly business reviews for key clients and deliver technology initiatives within required time-frames
Sep 2017 - Jun 2019
National Strategic Account Manager
- Promoted to Account Management in 2015 to manage a portfolio of national and international accounts and developed the international team and strategy to drive sales of digital commerce, fulfillment, shipping, and.
- Validated contract agreements, ensured adherence with SLAs, and administered formal contract amendments to support renewal negotiations
- Collaborated with customers to understand strategic goals, objectives, and initiatives, acting as a trusted advisor to present appropriate client solutions and deliver customer feedback to product development teams
Jan 2015 - Sep 2017
Solution Services
- Provided front-line relationship management and communications with retail accounts, serving as a liaison between internal teams and clients for troubleshooting, escalation, and resolution of technical issues.
- Developed mass communication alerts to share critical service information across the Newgistics SmartCenter transportation and warehouse network
- Created, organized, and distributed internal tools for reporting and queries and worked closely with Newgistics subject matter experts, partners, and service providers to proactively detect and resolve customer issues
Jul 2012 - Jan 2015
2 education records
Alex Hedrick, Mba education
Master Of Business Administration (M.B.A.), Business Administration, Management And Operations With An Emphasis In Leadership
Concordia University Texas
Bachelor Of Business Administration - Bba, Operational Management
The University Of Texas Permian Basin
FAQ
Frequently asked questions about Alex Hedrick, Mba
Quick answers generated from the profile data available on this page.
What company does Alex Hedrick, Mba work for?
Alex Hedrick, Mba works for Bird Dog Outdoors.
What is Alex Hedrick, Mba's role at Bird Dog Outdoors?
Alex Hedrick, Mba is listed as Operations Manager at Bird Dog Outdoors.
Where is Alex Hedrick, Mba based?
Alex Hedrick, Mba is based in Spicewood, Texas, United States while working with Bird Dog Outdoors.
What companies has Alex Hedrick, Mba worked for?
Alex Hedrick, Mba has worked for Bird Dog Outdoors, Career Break, Shipstation, Whotype (Cyber Human Analytics), and Pitney Bowes.
How can I contact Alex Hedrick, Mba?
You can use AeroLeads to view verified contact signals for Alex Hedrick, Mba at Bird Dog Outdoors, including work email, phone, and LinkedIn data when available.
What schools did Alex Hedrick, Mba attend?
Alex Hedrick, Mba holds Master Of Business Administration (M.B.A.), Business Administration, Management And Operations With An Emphasis In Leadership from Concordia University Texas.
What skills is Alex Hedrick, Mba known for?
Alex Hedrick, Mba is listed with skills including Customer Service, Powerpoint, Microsoft Excel, Microsoft Office, Public Speaking, Leadership, Event Planning, and Account Management.
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