Audrey Helmrich Email & Phone Number

Austin, TX, US

• Key Achievementso Executed 80 customer renewals in first year with a total monthly recurring revenue (MRR) pick-up of ~$20,000. o Saved 32 companies from canceling their subscription through proactively reaching out to.
• Execute contracts/renewals for companies and proactively removing expired out discounts.
• Develop healthy customer relationships through evaluation of needs as well as friendly and proactive communication.
• Act as customer advocate and work to escalate problems/concerns to our customer support and sales teams.
• Promote customer loyalty by providing effective customer support and listening to feedback.
• Conduct quarterly reviews with customers to gauge product satisfaction and build rapport.

Austin, Texas, United States

• Duties:
• Interact with 80+ bootcamp clients per day, checking them into class, reviewing their contracts, and selling them memberships.
• Conduct meetings to gauge front desk employee satisfaction.
• Utilize strategic marketing tactics to effectively engage and reach out to clients, fostering stronger connections and driving business growth.
• Welcome new clients to bootcamp and execute their tours.
• Manage product inventories and request merchandise when appropriate.

• Key Achievements:- Brought Nationwide Children’s Department of Nephrology and Hypertension into good standing with Primary Study Sites by increasing data compliance from 53% to 96% - Implemented standards of Good.
• Supervisor for data entry compliance within the Dialysis Unit
• Superuser of Electronic Data Capture systems such as OpenClinica and REDCap; train nurses, doctors/PIs, and other clinical research coordinators on how to utilize study databases and start their projects
• Project Manager of a multi-site study where local attending physician is lead; executed study start up, maintenance, and research staff education
• Review and itemize insurance billing of 12 patients involved in a prospective interventional study
• Prepare and process human specimens prior to laboratory analysis and testing; train new employees on basic understanding of laboratory techniques

Columbus, Ohio Area

• Duties:
• Worked directly with owners to implement ideas, policies, and training of new hires
• Investigated weekly revenue on Google Sheets through PivotTable and Vlookup
• Handled 50+ customer interactions per day, giving friendly, detailed, and personalized service to ensure customer retention
• Developed and nurtured multiple business relationships which led to increased marketing of the company
• Utilized SaaS programs for customer relationship management

Columbus, Ohio Area

• Duties:
• Project manager and creator of a clinical database on REDCap
• Packaged and shipped medical testing equipment

Cincinnati, OH

• Awarded Summer Undergraduate Research Fellowship and worked as a student researcherKey achievement: Developed a hypothesis and created a study based on environmental public health knowledge and data from two data sets..
• Developed study on exploring environmental influences on pediatric cystic fibrosis pulmonary exacerbations
• Utilized two data sets for secondary analyses
• Identified and dichotomized environmental influences for study
• Assisted in poisson regression using SPSS 23.0
• Collaborated with biostatisticians and cystic fibrosis clinicians

Cincinnati

• Awarded Summer Undergraduate Research Fellowship and worked as a student researcherKey achievement: Took lead on studying interest in fertility preservation for transgender youth and adolescents. During enrollment.
• Identified on Epic, recruited, and enrolled participants
• Assisted in data analysis using SPSS
• Coded verified interviews into NVivo
• Distributed surveys to eligible patients during clinic visit
• Scored returned surveys and inputted that data into excel

Bachelors Science, Environmental Public Health

Activities and Societies: Humanities Scholar, Peer Mentor, Deans List member Spring 2016, Spring 2018, Autumn 2018, Spring.

Transient Student, Gpa: 4.0

Took pre-requisite courses as a transient student for graduate school application