Audrey Helmrich Email & Phone Number

Austin, Tx, Us

Key Achievementso Executed 80 customer renewals in first year with a total monthly recurring revenue (MRR) pick-up of ~$20,000. o Saved 32 companies from canceling their subscription through proactively reaching out to companies and assessing their satisfaction with our product. o Implemented weekly cross training amongst Product, Support, Sales, Integration, Onboarding and Customer Success teams, enhancing client interactions. o Improved organization and accessibility of customer information across hundreds of companies effectively enhancing company management and client satisfaction.Duties:• Execute contracts/renewals for companies and proactively removing expired out discounts.• Develop healthy customer relationships through evaluation of needs as well as friendly and proactive communication.• Act as customer advocate and work to escalate problems/concerns to our customer support and sales teams.• Promote customer loyalty by providing effective customer support and listening to feedback. • Conduct quarterly reviews with customers to gauge product satisfaction and build rapport.

Austin, Texas, United States

Duties:• Interact with 80+ bootcamp clients per day, checking them into class, reviewing their contracts, and selling them memberships.• Conduct meetings to gauge front desk employee satisfaction.• Utilize strategic marketing tactics to effectively engage and reach out to clients, fostering stronger connections and driving business growth. • Welcome new clients to bootcamp and execute their tours.• Manage product inventories and request merchandise when appropriate.

Key Achievements:- Brought Nationwide Children’s Department of Nephrology and Hypertension into good standing with Primary Study Sites by increasing data compliance from 53% to 96% - Implemented standards of Good Clinical Practice through the creation of a study file organization and regulation template used department-wide for active studies. - Developed a structured communication system between the Dialysis Unit and Research Department which improved study maintenance and workflow Duties:• Supervisor for data entry compliance within the Dialysis Unit• Superuser of Electronic Data Capture systems such as OpenClinica and REDCap; train nurses, doctors/PIs, and other clinical research coordinators on how to utilize study databases and start their projects• Project Manager of a multi-site study where local attending physician is lead; executed study start up, maintenance, and research staff education • Review and itemize insurance billing of 12 patients involved in a prospective interventional study• Prepare and process human specimens prior to laboratory analysis and testing; train new employees on basic understanding of laboratory techniques • Collaborate, coordinate, and schedule subject study visits with other hospital services and the PI/sub-IAffiliations:Strategic Partnership Committee - Ambassador for Nephrology Research TeamDialysis Quality Assurance & Performance Enhancement - Supervisor for Research Activities NCH Division of Nephrology & Hypertension Research Subcommittee - Active memberKidney and Urinary Trace Research Committee - Active member

Columbus, Ohio Area

Duties:• Worked directly with owners to implement ideas, policies, and training of new hires• Investigated weekly revenue on Google Sheets through PivotTable and Vlookup • Handled 50+ customer interactions per day, giving friendly, detailed, and personalized service to ensure customer retention• Developed and nurtured multiple business relationships which led to increased marketing of the company• Utilized SaaS programs for customer relationship management

Columbus, Ohio Area

Duties:• Project manager and creator of a clinical database on REDCap• Packaged and shipped medical testing equipment

Cincinnati, Oh

Awarded Summer Undergraduate Research Fellowship and worked as a student researcherKey achievement: Developed a hypothesis and created a study based on environmental public health knowledge and data from two data sets. Authored and presented findings in form of poster for capstone symposium in Cincinnati. Submitted abstract to the College of Public Health at Ohio State University and was asked to present findings at the annual public health research day conference.Duties:• Developed study on exploring environmental influences on pediatric cystic fibrosis pulmonary exacerbations• Utilized two data sets for secondary analyses• Identified and dichotomized environmental influences for study• Assisted in poisson regression using SPSS 23.0• Collaborated with biostatisticians and cystic fibrosis clinicians

Cincinnati

Awarded Summer Undergraduate Research Fellowship and worked as a student researcherKey achievement: Took lead on studying interest in fertility preservation for transgender youth and adolescents. During enrollment, acquired a participation rate of 90% from population approached at clinic. Authored and presented findings in form of poster for capstone symposium.Duties:• Identified on Epic, recruited, and enrolled participants• Assisted in data analysis using SPSS• Coded verified interviews into NVivo• Distributed surveys to eligible patients during clinic visit• Scored returned surveys and inputted that data into excel• Assisted supervisor in additional studies

Bachelors Science, Environmental Public Health

Activities and Societies: Humanities Scholar, Peer Mentor, Deans List member Spring 2016, Spring 2018, Autumn 2018, Spring.

Transient Student, Gpa: 4.0

Took pre-requisite courses as a transient student for graduate school application