Ahemer Shaikh Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Courtyard By Marriott Mumbai

• Managing sales efforts for the hotel including local corporate, social catering and groups.• Working collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.• Responds to incoming catering and group opportunities for the hotel.• Soliciting new business to achieve personal and hotel revenue goals.• Understanding the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.• Closing the best opportunities for the hotel based on market conditions and hotel needs.• Using negotiation skills and creative selling abilities to close on business.• Managing catering sales revenue and operation budgets, and provides forecasting reports.• Executing and supporting the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).• Monitoring the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms between property leadership and/or other appropriate stakeholders.• Ensuring successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.• Executing exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

• Responsible for handling a team of 6 high performing individuals responsible for over 13000 Group room nights annual goal with a room revenue target of INR 7.5 crore plus for 334 keys hotel & catering revenue target of INR 21 crore.• Provide positive and aggressive leadership to ensure maximum revenue potential • Monitor day to day activities of direct reports • Analyze market information by using sales systems and implement strategy to achieve property’s financial group revenue & catering goals• Understanding the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.• Closing the best opportunities for the hotel based on market conditions and hotel needs.• Using negotiation skills and creative selling abilities to close on business.• Managing catering sales revenue and operation budgets, and provides forecasting reports.• Executing exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.• Monitoring the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms between property leadership and/or other appropriate stakeholders.• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.• Executes and supports the company’s customer service standards and property’s brand standards • Facilitates educational opportunities that enhance credibility and integration, collaborative approach between the off-property sales channels (e.g., National Sales Team Global Sales team) to ensure the property needs are being achieved & the sales efforts are complementary, not duplicative • Manage key internal stakeholders & owner relations • Contribute to the budget exercise for the hotel group/catering segment with appropriate communication & distribution of goals to the team members.

Mumbai, Maharashtra, India

Juhu

Pgdba, Specialized Sales, Merchandising And Marketing Operations

Bachelor Of Commerce (B.Com.)

Ssc