Alicia Henseler Email & Phone Number

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

Dallas, Texas

Service client accounts including reconciliation of billing statements, benefit inquiries, enrollment issues, and carrier premium discrepancies. work with other teams to process daily eligibility, reconciliation, and discrepancy resolution. Locate and resolve billing errors. Act as a liaison to intervene with carrier enrollment issues and delays..

Dallas, Texas

Perform inbound and outbound calls to providers requesting verification of benefits prior to a patient's office visit and employees with questions/concerns regarding out-of-pocket expenses, medical services and procedures covered, or if their deductible has been met. Work directly with the groups to ensure employee benefits are being carried out according.

Dallas, TX

Quality check change requests (CRs) to confirm the appropriate changes were made within the claim before finalizing and processing. Attend weekly reference meetings.

Indianapolis, Indiana Area

Process CMS-1500, ADA, and UB-04 claims by forcing or denying based on the edit that the claim suspends for. Study the EOBs (explanation of benefits) to ensure accuracy. Within CTMS of IndianaAIM, perform inquiries for previously processed claims; providers dispute how or why we processed a claim, resulting in a review to determine if it should be.

Associate Of Arts (A.A.), Healthcare Administration

College Diploma, Medical Billing & Coding