Andria Herkner Email & Phone Number

Mentor, Ohio, United States

Guides the Customer during the SaaS solution quoting process, through ordering & installation, and post go-live support to ensure a desired Customer experience throughout. Coordinates and oversees the SaaS implementation and manages onboarding for Customers to ensure seamless execution. Work directly with Customers to develop implementation schedules and project plans to meet their needs. Organizes and conducts project kick-off meetings and distributes all specifications and project materials to the Customer. Develops and manages project plans (i.e. project schedules) to ensure project is progressing on time per schedule and communicates project plans including timelines, updates, changes regularly to Customer including identifying potential project delays. Conveys status of projects as requested by leadership and the Customer. Acts as escalation point for Customer or Field Service to urgently address questions. Escalates issues if unable to provide resolution ensuring smooth hand off to appropriate team member and a final resolution while maintaining transparency and managing expectations. Provides post-implementation support for Customers ensuring they are receiving value from the product and platform. This includes leading check-ins with Customers, webinars, and supplemental training.

Florida, United States

Florida, United States

Boynton Beach Florida

 Build and grow relationships with material managers, director of surgeries and clinic resources.  Provide services to repair flexible endoscopes, rigid endoscopes, laparoscopic instruments and other surgical equipment, and ensure services are delivered to the customer on time.  Lead training initiatives to educate medical personnel and technicians how to properly use equipment.

 Sold multi-functional copiers, scanners and printers to business customers. Displayed excellent training and oral presentation skills while demonstrating proper use of equipment. Taught customers about printing formats and using equipment for document storage and security.

Account Executive/Trainer (Jan. 2008-Sept. 2010) Led sales training before associates, working with personnel in the Human Resources Department on create and update training curriculum and materials for sales and customer service representatives. Interviewed new customer service agents to see if they were an ideal fit for the organization. Redefined job descriptions, responsibilities and incentives within the Inside Sales Department, and also implemented new policies and procedures to retain and motivate team members.Senior Lead Agent/Operations (Jan. 1999-Jan. 2007) Persuaded customers to purchase new services such as air, LTL and white glove. Established loads for customers, including tracking shipments from start to finish. Secured all hazardous materials information on loads to maintain compliance.

Bachelors, Business And Organizational Communications

I am a double major, my 2nd major is Public Relations and I have a minor in Marketing and Sales

Master Of Science - Ms, Industrial And Organizational Psychology, 3.4