At Gadget Repair Expo, our mission is to empower and advance the electronics industry by fostering a culture of repair and sustainability. We are dedicated to connecting thousands of repair shops and professionals, creating a platform that drives innovation, knowledge sharing, and collaboration.Through our annual convention and ongoing initiatives, we strive to elevate the importance of repair in a world dominated by disposable consumerism. We believe in the value of extending the lifespan of gadgets, reducing electronic waste, and promoting a circular economy.Our mission is to provide a vibrant and inclusive space where repair experts, manufacturers, suppliers, and enthusiasts come together to exchange ideas, showcase cutting-edge technologies, and learn from each other. We aim to inspire the next generation of repair professionals, instilling in them a passion for repairing and maintaining electronic devices.With a commitment to sustainability and the promotion of eco-friendly practices, we work towards creating a more resilient and environmentally conscious electronics industry. We envision a future where repair is celebrated, where gadgets are cherished and repaired with skill and care, and where the lifecycle of electronic devices is extended through repair and refurbishment.Join us in our mission to revolutionize the electronics industry, drive positive change, and pave the way for a more sustainable and repair-focused future. Together, we can make a lasting impact on the world by embracing the power of repair.

Repairs First was founded by a combination of Repair Shop owners and former Founder & C- Level Executives of one of the first CELL PHONE REPAIR franchises in the USA. Repairs First brings together experts in the industry and provides information and assistance to members. This type of expertise is not delivered anywhere in the industry, in this way. Repairing devices is the part most can learn but what about running a successful company, growing it, building your team, connecting to community, and more? This is where the Repairs First Team shines!

Phone Medic has become the largest Cell Phone Repair Company in the 4 state area. Reporting to a multi business owner, I was responsible for the sales and operations for this multi-million dollar company that repaired and accessorized electronic devices – having full P&L responsibility. • Successfully implemented lean operations techniques to all areas of the operation, reducing waste, increasing yield and significantly increasing customer satisfaction. • Developed various incentive programs and contests designed to achieve sales and customer satisfaction goals.• Conducted activity-based analysis of business processes and implemented changes based on the findings.• Developed operating budget to exceed expected profit projections and managed distribution center to operate effectively within the operating budget.• Boosted annual revenue by 154%, customer satisfaction to 89%, and distributor productivity by 88%.• Reduced operational risk and revenue leakage (shrink) by implementing new quality control processes.• Designed and implemented a new corporate training programs to improve the performance and effectiveness of sales and leadership teams.• Project managed location launches, SEO and PPC campaigns, website design and brand awareness campaigns.

CPR Cell Phone Repair became the largest Cell Phone Repair franchise in the USA. Reporting to a multi business owner, I was responsible for the sales and operations for this multi-million dollar company that repaired and accessorized electronic devices – having partial P&L responsibility. Provided both leadership and directed strategic support to multiple departments, through sales, technical support, customer service and vendor relationships. Clients ranged from small business to fortune 500 companies which included vertical markets: hospitality, retail, government and education.• Introduced alternative strategies for operations, resulting in $2.2MM in annual sales increase.• Negotiated and reviewed franchise agreements, development areas, site selections and financial models with profitability and financial success in mind.• Played an integral part of the leadership team that grew the franchise from 56 location to nearly 200 locations• Developed and implemented efficient accounting, financial and operational systems.• Created executive analysis reports highlighting business issues, potential risks and profit opportunities.• Capitalized on industry changes to maximize company revenue.• Developed and implemented organizational change management strategies.• Completely reorganized the management team and management structure to reduce redundancy and overall labor cost by 15% while increasing franchise satisfaction. • Decreased the A/R to 10 days in the first 3 months and maintained that level.