Alexander Hernstrom Email & Phone Number

Aurora, Illinois, United States

Aurora, Illinois, United States

• Ordering parts for 60+ repairs weekly, guiding and assisting customers, providing post-sales support, and outperforming monthly sales and customer satisfaction goals by 10-20% on average.
• Managing a $5M parts inventory, analyzing extensive volumes of data, identifying trends and patterns, and forecasting demand to ensure adequate stock levels were maintained, growing sales by 10% via effective stock.
• Conceptualizing and rolling out a functional user portal to improve staff access to part catalogs and service requests, boosting productivity and growing customer satisfaction by 50%.
• Taking the lead in onboarding and training 3+ new hires, developing training manuals and job aids, providing ongoing guidance and support, and enhancing team performance by 40%.
• Mapping the customer journey across all touchpoints, uncovering gaps and issues, and implementing mitigating solutions, decreasing customer wait times by 15%, and lowering complaints by 20%.

Aurora, Illinois, United States

• Providing web development services to small and medium-sized businesses, leading the design and development of 20+ websites, landing pages, and web products for clients across industries.
• Developing user-friendly products via CSS, HTML, and JS, creating dynamic and responsive interfaces, ensuring consistency, and implementing responsive design to enable cross-device accessibility.
• Coordinating up to 3 projects concurrently, leading all stages from initial concept to design, development, testing, deployment, and maintenance, and meeting 100% of deliverables.
• Liaising with clients to gather requirements, define deliverables, and create tailored solutions depending on business needs, attaining 100% customer satisfaction and driving repeat business.
• Designing, developing, and implementing stable and functional RESTful APIs to allow communication between the front-end and back-end, ensuring maximum product usability.
• Coordinating design and code reviews, uncovering pain points and defects, creating enhancements, and continuously evolving product quality.

Big Rock, Illinois, United States

• Initially joined as a Service Technician, rising through the ranks to Asst. Service Manager before taking the lead as Parts Manager due to exceptional performance.
• Presided over parts operations, leading inventory management and procurement, controlling costs, nurturing productive client relations, and sustaining a 10% YoY revenue growth via inventive marketing.
• Improved team performance and productivity by 20% through regular appraisals, skills gap analysis, customer feedback review, and targeted training and upskilling initiatives.
• Led digital transformation initiative and modernized the entire server and network infrastructure, implemented 10 new computers, installed new software, and grew availability to 85%.
• Served as Subject Matter Expert on all systems and software, addressed technical issues, resolved 5+ tickets weekly, and led training with the team to ensure full value was unlocked from technology.
• Designed, developed, and maintained an appealing web portal, improving customer engagement and catalyzing sales by $10,000/year.

St Charles, Illinois, United States

• Served and assisted 60+ customers daily in fast-paced service settings, exceeding 100% of sales goals and maintaining 90% customer satisfaction ratings.
• Took the lead in maintaining the store’s entire IT infrastructure, troubleshot and resolved various system and hardware issues ranging in size and scope, and ensured 100% uptime.
• Diligently supported management in directing key operational functions, including customer relationship management, inventory management, ordering, sales, marketing, and merchandising.

Managed company logistics. Managed company's finances. Implemented modern tech to help company run smoothly.

No Degree, Computer Software Engineering

Education record